BetterFly Services (service for management of services)

The service of BetterFly Services from MAYKOR group will allow customer company of the sphere of retail to increase control over quality of work of contract service organizations, to lower operating costs, to adjust competent operation of infrastructure.

Service acts as the platform of interaction between the retail company and its contractors and is designed in such a way that connection of customer company to it takes only several weeks. When using service the customer company will be able to lower operating costs to 40%, to increase personnel labor productivity by 25-30% and to minimize the number of expired requests. For representation of service in the MAYKOR group the new subsidiary company of the same name - BetterFly Services is created.

The service of BetterFly Services is the MAYKOR joint project and the command heading so far Blok Supports of Business of the retail network X5 Retail Group, largest in Russia. Throughout the period of 2007-2012 the mentioned command successfully organized work of all internal servicing divisions of X5 Retail Group and external suppliers of services, the system knowledge base regarding building of processes by managements of services on the basis of the most modern approaches in the world was as a result created. This experience also is the basis for the idea of BetterFly Services which is designed to replicate this unique experience, from now on in foreign market, for any retail company.

BetterFly Services optimizes management of services in auxiliary processes of customer company - for example, in IT, facility management, logistics, personnel management, in the field of processing of customer complaints and other services rendered by both internal services, and professional outsourcers. As a result the customer - the user of service - can control equally effectively observance of SLA by any contract organizations and KPI provided for these or those internal servicing divisions.

The service of BetterFly Services represents not just traditional Service Desk. First of all, the client gets advice on competent operation of the available infrastructure, including the knowledge base with optimal conditions of SLA for all the IT and engineering systems and the equipment. Then connection to the solution BetterFly - in the minimum terms is made that excludes production and financial risks. The customer receives at once the ready-made solution which adapts quickly and scaled under specific requirements. After connection of service payment is made only for the consumed services. And at last, the client receives the general center of processing, consolidation of requests and the reporting on the level of service.

"Recently we observe growth of interest of the companies in optimization of all range of the processes providing support of core business – both internal, and connected using outsourcing. MAYKOR group, rendering the widest range of services in Russia, considers timely and necessary satisfaction of customers need in use of new approaches to management of services. On behalf of BetterFly Services we found a command which has invaluable experiment on creation, application and support of such service. The synergy of competences of this command with large-scale MAYKOR resource base allows us to start new subsidiary company in the MAYKOR group - BetterFly Services which will integrate in unified information environment of all users and participants of process of service to facilitate control and to increase controllability of services", - Sergey Sulgin, the president of MAYKOR group notes.

"The offers on service of management of services existing in the market, generally represent or net consulting without effectiveness guarantees, or the point implementations covering only a part of processes and requiring considerable investments into completion under the specific customer. BetterFly Services for the first time proposes the complete universal solution for optimization of management of services created on the basis of experience of implementation in the retail company X5 Retail Group, largest in Russia, and including both consulting, and practical parts. The role of our specialists is not limited to consulting or setup of a product for the client. We ensure system functioning and improvement of service throughout all time of its use of the client. Such approach demands from us high responsibility for achievement of result which is expected by the customer. Our command has unique experience of creation of the offered service, and we are sure that we will be able to transfer this successful experience and to other customers" — Shternlib Teymur, the co-owner and the managing partner of BetterFly Services says.