| Developers: | MDG Innovations |
| Technology: | CRM, CRM - Loyalty systems, Call centers, Speech technologies |
ChatNavigator is the omnichannel dialogue platform in a natural language.
The platform provides automation of processing of addresses and robotization of business processes and also a possibility of creation of unified dialogue environment of customer interaction.
Functionality (as of July, 2018)
- Conducting natural dialog in text (the websites, messengers, mobile applications, etc.) and voice (an open question in IVR) channels of service: identification of subject of the address, refining of information, support of a context of dialog, processing of the user input
- Maintaining scenarios of service in the single interface, a possibility of formation of answers and an order of processing of the address depending on the channel of receipt of a question
- Maintaining version control of the scenario of dialog
- Built-in testing tools of the scenario
- Built-in building tools of scenarios of service of any complexity: from simple question-answer before difficult branchings of dialog depending on the data obtained from the integrated systems
- Possibility of use of JavaScript in scenarios
- Work with dialogs client bot: marking, analysis, viewing detailed information on dialog
- Reporting under service quality
- Service circuit management
- Possibility of support of modern languages (English, Kazakh, Italian, Spanish, German, etc.)
Solutions based on ChatNavigator, such as chat-bots, virtual consultants, robots, voice assistants and assistants, allow to conduct natural dialogue with the help of text messages or a voice. They can communicate both with large audience, and with the limited group of people, for example, with clients of the company or its personnel.
Principle of work
Features of the platform
- Support of OS: CentOS, RHEL, Red OS
- Support browsers: Google Chrome FireFox Sputnik
- Possibility of installation on virtual servers
- Support of enterprise-requirements to deliverable solutions (security, logging, monitoring, statistics, reservation)
- Possibility of local and cloud installation
- Flexible scaling
- Connectivity on API in the existing information infrastructure
- Possibility of use of different technological solutions: systems on rules, neural or hybrid network
- Integration with external information systems (REST API, JSON, XML) without involvement of vendor
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