CTI End of Support Services (EoS)

2020: Representation of End of Support Services (EoS)

To the companies which want to optimize ownership cost, to receive the qualitative guaranteed complex technical support service and to reduce risks of equipment downtime, CTI system integrator (Communications. Technology. Innovations.) suggests to use service of post-warranty support or End of Support Services (EoS). Announced this CTI on February 11, 2020.

Within service CTI performs expanded support which includes installation and setup of the equipment, software updating and microcodes of the equipment of the client. It is possible to transfer EoSL equipment to support (after the termination of service life) removed from support by the producer.

The main advantage of service is cost efficiency: its cost on average in 1.5-2 below services of producers. As a result the client receives big flexibility of service and reaction with preserving of the high level of quality.

In a portfolio of CTI – service support of the equipment and software of global manufacturers. Engineers of the company have certificates of IBM, HP, Microsoft, Lenovo, Cisco, Red Hat, etc.

On a number of lines of Enterprise and Midrange - the equipment of CTI has special examination in the market, having in staff of single specialists in specific products.

Service contracts of post-warranty support are signed for the different periods – from a month to several years. Single diagnostic works and the remote support of the works which are carried out by forces of the client, including writing of the unrolled operation manuals of systems and applications for personnel of the customer are possible.

We have own service centers for repair of the equipment and also there are ZIP warehouses (spare parts, tools, devices). There is a functionality for ensuring the managed storage of ZIP on locations of customers. In a portfolio of the company there is a wide line of solutions on service support of EOS of the equipment and the software of such producers as DELL, IBM, HP, Lenovo, Cisco. Together with it we are ready to consider in details the possibility on support and updating of other producers in case the Customer needs it. Post-warranty support of CTI reduces the downtime caused by breakdowns, and the additional service of MaaS (a monioring as service), in total gives an opportunity to predektivno prevent accidents. The summary reporting on work of own IT services and the comprehensive information on types of failures, trends of development of further damages and also information on scheduled repairs is provided to all clients of the company that allows to carry out preventive measures for increase in level of fault tolerance of IT infrastructure in time) comments Albert Islamov, the director of the department of communication services of CTI system integrator (Communications. Technology. Innovations