ClickSoftware Capacity Planning

Capacity Planning - Software for assistance to the companies in accomplishment of a condition of agreements on quality of the provided services and observance of standards of compliance by means of accounting of expected demand and advance preparation of resources.

On July 1, 2014 the ClickSoftware company submitted the new automated application - Capacity Planning.

Software assists in process of more exact forecasting and demand planning on services. It helps to perform better collecting, the analysis and processing of available information for resource planning and maintenance of necessary number of employees for accomplishment of conditions of contracts, at the same time keeping expenses under control.

Capacity Planning App models a real situation and completely automates planning process of resources, helping:

• to precisely know work volume per day;
• where and what work will need to be performed;
• the number of the employees reserved this day where and for what solution of tasks;
• in achievement of the required service level;
• determine the necessary volume of resources, and, in case of their absence - to define a financing source.

Capacity Planning models a real situation, helps to control and plan the service level in each case. For this purpose the program uses parameters:

• the predicted values,
• required service levels,
• the actual volume of the reserved resources and the technical information.

Parameters help to see optimal values as a percentage. Result of modeling - incredibly exact digits giving the chance to be prepared for demand for several days or weeks.

From the forecast it is possible to receive the working plan taking into account user requirements: enter necessary number of employees into a planning tool, such as ClickSchedule, or any other solution for reservation of employees. The application will also indicate the shortage of engineers, availability of services, spaces in the schedule and will suggest to make automatic adjustments.

"ClickSoftware forces to realize the value of solutions for planning and mobile tools. And now, thanks to Capacity Planning App and deep understanding of resources and demand, clients have ampler opportunities of control of high-quality service which they offer — Moshe BenBassat, the founder and the CEO of ClickSoftware noted. — The mission of ClickSoftware — to give to the organizations of any sizes an opportunity of the most high-quality customer service and also to satisfy needs of the employees and heads without increase in costs".