ClickSoftware Technologies

History

2019: Salesforce purchased ClickSoftware for $1.35 billion

On August 7, 2019 Salesforce announced acquisition of ClickSoftware for $1.35 billion. Close the transaction which the buyer will pay both money, and the actions, it is planned until the end of October of the 2019th. At first the companies need to get approval of regulators.

By the beginning of August, 2019 ClickSoftware has  more than 15,400 clients in the different countries among which — Bosch, Deutsche Telekom, Ericsson and Unisys. Number of staff of the company is the 829th person, reported on the ClickSoftware page in LinkedIn social network.

Salesforce purchased software developer for exit employees for $1.35 billion

Thanks to merger of ClickSoftware the Salesforce company will improve the product for exit employees of Salesforce Field Service Lightning which is constructed based on Service Cloud cloud.

Before Salesforce and ClickSoftware already made mutual integration of the solutions. One of such functions is expressed in the following: if the mobile employee is delayed because of traffic jams, the manager can quickly direct other specialist to the client to carry out a task. Information is automatically updated in all Salesforce platforms that clients, sales departments, customer service and mobile teams were completely informed on performance of work.^[1]

 The analyst Holger Mueller from Constellation Research says that still Salesforce services for exit workers had no specific opportunities, as at ClickSoftware. Salesforce purchased the key competitor and additional opportunities for the products, the expert noted.

2014

Strong market positions by estimates of IDC

On August 4, 2014 ClickSoftware Technologies announced obtaining the status of the leader according to research 2014 IDC MarketScape for Worldwide Utilities Mobile Field Force Management ("IDC MarketScape: The world market of solutions for management of mobile field employees on utility companies").

Quadrant of 2014 IDC MarketScape for Worldwide Utilities Mobile Field Force Management

Relying on results of the research based on the analysis of market indicators and degree of customer satisfaction:

• ClickSoftware is recognized by the largest independent software provider for management of mobile labor power and solutions for service improvement;
• ClickSoftware is recognized by the adherent of release of the innovation components and functions;
• ClickSoftware satisfies specific and various customers needs in the field of power and housing and communal services of utility;
• the products ClickSoftware have a set of outstanding functions, such as: management of crews, monitoring in real time, manual and automatic control;
• more than 75 power and utility companies around the world trust the solutions of ClickSoftware transforming process of rendering services by automation of important tasks and accounting of property and field resources.

For 2014 the customer base of ClickSoftware grew by 55 large enterprises and 15.000 companies of medium and small business. ClickSoftware increased a separation from competitors and strengthened a position of the largest and stablest solution provider for management of mobile labor power. Solutions of the company service over 700.000 users around the world.

Opening of office in Moscow with the state in 6 people

In March, 2014 the company opened office in Moscow, at the Moscow office ClickSoftware 6 people work. In an asset of ClickSoftware four Russian companies among which there are MGTS, Maykor and Sberbank of Russia.

ClickSoftware are demanded in such industries of Russia as telecommunications, housing and public utilities, power, the oil processing sector and high technologies. These are those industries in which solutions and software products of ClickSoftware are applied worldwide.

2013: Revenue — $103.2 million

ClickSoftware company - the supplier of programs for control automation by mobile personnel and optimization of work of customer services of the enterprises which staff work both at office, and beyond its limits. The solutions ClickSoftware provide to the organizations end-to-end visibility and control of all chain of service, optimizing forecasts, planning, the schedule of changes and working tasks using mobile technologies and resource management and communications with clients in a real mode of time.

Annual revenues of the company for 2013 were 103.2 mln. dollars. The main offices of the company are in the USA and Israel at this time, additional offices are located in Europe and the Pacific Rim.

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