Owners
The German company Servicetrace was founded by Marcus Duusu in 2004. She describes herself as an innovator in robotic process automation (RPA) and a leader in synthetic user experience monitoring for application performance and test automation. Servicetrace holds many patents. As of August 2, 2021, the company has 55 employees.
History
2021: Salesforce bought Servicetrace
On August 2, 2021, Salesforce announced a final agreement to acquire Servicetrace, a supplier of robotic process automation (RPA). After the deal closes, Servicetrace will become part of the Salesforce-owned company MuleSoft, according to a joint press release.
It also notes that the RPA direction has recently become one of the leading in the field of software, combining robotics and automation to fulfill repeated office tasks. This allows users to optimize workloads without requiring special skills and significantly reduce the staff of managers. Companies face the challenge of securely integrating, automating, and managing business processes in multiple areas.
According to MuleSoft CEO Brent Hayward, Servicetrace is distinguished by a combination of integration, API management and automation. The company uses technologies such as image recognition, pattern search and optical character recognition using artificial intelligence to recognize graphical user interfaces like a person. This allows customers to drag, drop, and customize automation workflows using internal dashboards. After the system is deployed, Servicetrace software robots can be configured to work in hidden and access-protected sessions, which provides a basic level of security.
 | These technologies are needed by companies to scale and speed from optimizing sales operations to resolving customer issues faster. That is why we are happy to combine Servicetrace's leading RPA solution with our leading API platform. Our platform allows you to easily unlock and integrate data from anywhere - wherever they are - and manage, control, protect and regulate this data on a scale, "Hayward wrote in his blog. |  |
It is expected that the acquisition of Servicetrace by MuleSoft will be completed in the third quarter of 2022, subject to the usual closing conditions. The parameters of the agreement, including financial ones, were not disclosed.[1]
Notes
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |