Cloud Computing Technical support as service

2018: Start of service

On May 22, 2018 the Cloud Computing company announced start of service on the organization of the first support line for the IT companies using cloud computing for rendering services to clients. The service helps such IT companies to optimize costs for technical support of clients without loss of quality.

According to the developer one of the most effective methods to reduce costs of the company for technical support and at the same time to provide the high speed of response to requests of clients outsourcing of the first line of technical support is. By Oblakoteki's experience up to 95% of requests of clients can be up it is solved to standard the first line.

Investments in hiring and personnel training are not required. Technical support specialists of Oblakoteki interact with the partner's clients from his name and provide acceptance, qualification and preprocessing of requests of clients by phone, e-mail and using other modern means of communications round the clock without days off (in mode 24x7), noted in the company.

The technical support service fulfills a part of requests independently, according to the instruction, more difficult requests are translated to the partner's specialists in the mode of their work. Detailed reports by quantity and quality of processing of requests are monthly provided.

Important difference of quality of work of technical support of Oblakoteki is an opportunity to make rather deep primary IT diagnostics of requests of clients and to create the general image of "smart" support.