| Developers: | NICE Systems |
| Technology: | Call centers |
EX TotalView Workforce Management supports practically any methodology of forecasting and planning of the telephone center that allows call-center managers to select approach which is best of all applied in a working environment.
The system of replacement of management tools also helps them to manage actively events of day and to react quickly to the changing conditions for maintenance of the high level of customer service.
The connection agent of IEX TotalView and ability to manage provide with performance of call center performance improvement.
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