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Enghouse Interactive: Quality Management Suite

Product
Developers: Enghouse Interactive
Technology: Call centers

Recording system of a talk, screens and quality control of work both non-management employees of the company, and call center specialists.

Broad spectrum of tools for personnel management optimization. Our solutions include tools of a call recording and obtaining pictures of screens, personnel management, the analysis of performance indicators and also accounting cards of work of employees, remaining at the same time flexible and easy in configuring according to requirements of your company to permanent improvement of efficiency of activity.