Enlim: Aura Software and Hardware Complex

Main article: Data management

The software and hardware complex "Aura" (PC Aura) is the own development of the company "Anlim-Soft," designed to build a system for collecting, processing, storing and analyzing audio recordings.

2024: Compatibility with "Red Database"

DBMSed The Database is compatible with the AURA software package from Anlim-Soft. Red Soft announced this on April 12, 2024.

Now users have access to an import-independent complex, with the help of which you can ensure control over the quality of communication both in the organization and in the framework of interaction with customers.

The AURA PC records conversations between an employee and a client using a computer, microphone, badge, and software. The solution allows you to structurally store and analyze audio recordings according to various parameters, including by translating audio into text. The organization itself defines recording rules, retention periods, and levels of access to audio recordings within the organization.

DBMS Red Database acts as a platform that resource supports the processes of collecting, processing and storing audio recordings. DBMS Red Database - an industrial the Russian database management system with. open source The DBMS kernel Red Database is built on the basis of open source DBMS -. Firebird

The introduction of such a technological stack into the company's practice will improve the quality of communications with customers, improve the processes of analyzing cases and conflict situations, timely identify crisis situations and successfully resolve them. If necessary, such monitoring can be applied within the organization itself for preventive climate assessment in the team.

2021

Integration of the microphone into the Aura PC MKE-230-2

On November 2, 2021, the Octava company announced that the microphones of the Octava plant development center (part of the Rostec State Corporation) were tested and integrated into the Aura software package. The project is aimed at recording, processing and storing information in the format of audio recordings. The main customers of the solution were Multifunctional Centers "My Documents," medical institutions, as well as companies where employees interact in person with visitors. Read more here.

Red OS Compatibility

In order to develop technological cooperation, RED SOFT and Anlim-Soft tested their products. The result of interaction is compatibility and correctness of operation of the AURA software complex with the RED OS operating system. Red Soft announced this on January 21, 2021.

The work of multifunctional centers, medical and educational institutions, state and municipal bodies is largely related to citizens' appeals. Compatibility of RED OS and PC AURA will improve the quality of service provision in organizations interacting with the population through audio recording on an import-independent operating system, "comments Rustamov Rustam, Deputy General Director of RED SOFT.

When domestic IT companies are focused on development and joint fruitful work, the import substitution process is most productive and effective. Testing for compatibility of the RED OS operating system and the AURA PC allows you to offer the customer a comprehensive solution to his problem - explains Alexandra Kudimova, executive director of Anlim-Soft LLC.

2019: Description of PC "Aura"

As of January 2019, the system created using the Aura PC software complex can be either local - all its components are fully installed on one technical means, or distributed - components are installed on various technical means combined into a local network based on a family of TCP/IP protocols.

What tasks the Aura PC solves:

• accurate implementation by employees of the internal regulations of the organization
• improving the quality of customer service
• prompt response of internal subdivisions of the organization to situations arising during servicing
• factual secured analysis of conflict situations in case of their occurrence

Who needs an Aura PC:

• multifunctional centers
• medical and educational institutions
• state and municipal bodies that receive the population
• banks, gas stations and other commercial enterprises interacting with citizens and using quality management

Features:

• Web interface
• hierarchical structure with centralized management
• role management model
• multi-platform system (does not require the purchase of an operating system license and DBMS)
• minimum system resource requirements
• no need for a computer to install the Listener module
• integration with third-party systems
• labeling of records and filling with reference information
• managed clients
• delimitation of user rights, definition of groups, LDAP integration ^[1]

Notes