HP Device as a Service (HP DaaS)

Development History

2020: Availability of single solution worldwide. An opportunity to personalize DaaS

The HP company announced on September 16, 2020 that it updated and simplified the program of HP of Device as a Service (DaaS) ("The device as service") to facilitate to clients receiving services necessary for them.

Customers receive single solution worldwide – irrespective of, they work only in one country or represent global business. Besides, clients can personalize the DaaS program using additional optional services and services from HP or partners (Partner Services).

Updating allows partners to use HP DaaS as a basis for creation and deployment of individual offers for the clients. The Financial Solutions HP service proposes flexible payment solutions to help partners to find new clients and to optimize upgradeabilities in the future. HP TechPulse, analytical platform, manages services in HP DaaS and constantly develops to provide clients and partners with analytics and opportunities of use of artificial intelligence.

The HP solution of Deviceas a Service is available in Russia in full.

2019

Start of DaaS Proactive Security Service HP service

On March 21, 2019 the HP company announced start of service of security of HP of DaaS Proactive Security Service.

HP noted that the landscape of security continues to change, at the same time one of the most widespread vectors of the attacks are peripheral devices. The company intends to solve problems with protection of peripheral devices using the managed service of security intended for control of observance the politician, the active monitoring anticipating reactions and protection against threats of the undetected attacks.

According to the developer, the service of security of HP DaaS Proactive Security Service is not limited to opportunities of anti-virus solutions and is urged to provide the additional level of protection. Being the isolating service of security for work with files and a brauzing on the PC running Windows 10, the DaaS Proactive Security Service HP service expands analytical opportunities of instruments of protection and security and turns peripheral devices from the main source of risks and threats into means of protecting from these threats.

The DaaS Proactive Security HP service provides protection against a malicious code in real time for peripheral devices in computing infrastructure and also provides analytics of threats within HP TechPulse service. Besides, experts in IT security of Service Experts are ready to help to check observance of requirements for protection of peripheral devices and to provide to IT commands the detailed analysis of a chain of kill chain, emphasized in HP.

In the USA service includes the tool for independent assessment of the security level, a system of accounting of indicators (scorecard), solutions for ensuring cyber security, including, tools for assessment and response to incidents and also services of insurance of cyberrisks upon Aoniv. HP combined efforts with Aon in the USA to offer the commercial organizations a complex solution package of security which includes tools for assessment, safety of endpoints, responses to leaks and also service of cyberinsurance. Similar consolidation of solutions of security in the form of service and professional services from Aon allows to implement the complete and closely integrated service for clients, claim in HP.

The DaaS Proactive Security Service HP service will be available in EMEA region since April, 2019. The Proactive Security service with the offer from Aon will be available in the USA since April, 2019, will be presented at other markets later this year.

TechPulse service start. Availability of DaaS to Apple devices in Europe

On February 25, 2019 HP Inc. announced improvement of service of Device as a Service (DaaS) which is intended to satisfy a broad spectrum of requests of clients and partners in the field of modern management of IT. HP represents service in management analytical given and account of HP TechPulse and also announced availability of the HP DaaS program for devices of Apple in the territory of Europe, expansion of deliveries of vending machines of HP Tech Café Market and creation of Walk-Up service centers worldwide. Read more here.

2018

Innovations in HP DaaS for partners and customers

On September 26, 2018 HP Inc. announced innovations in service of HP of Device as a Service for partners and customers. As a part of service of HP DaaS there were mechanisms which will allow partners more effectively and quicker to provide to customers service at the highest level:

• Viewing information on many customers – this function allows to browse information on incidents and reports on many customers from a uniform panel, having authorized once. It on the basis of the obtained data allows to develop recommendations about optimization of the systems of customers, reveals trends in data of bases on customers that allows to make the structural changes providing more effective reaction to messages about incidents. Thanks to this panel of viewing partners can switch as fast as possible from viewing key indicators on all customers to viewing information on certain customers.
• Templates of business reports – this means allows partners to facilitate and accelerate drawing up detailed business reports on customers and also to reveal areas where optimization is recommended.
• Support of work with incidents is entered into all tariff plans HP DaaS. Information on them is displayed on a panel of analytics of the HP DaaS portal; partners can announce them to the customers now.
• Service of integration – the incidents generated by the HP TechPulse system can be transferred to ServiceNow3 system conducting a management system for IT services. Thanks to this additional system partners can trace and permit using the own system of technical support the incidents arriving from the HP TechPulse system along with other events traced by the ServiceNow system – before they could influence work of users negatively.

Besides, support of the Microsoft Intune platform is added to the HP DaaS system. Many customers of HP already implemented Microsoft Intune and now house keepers of HP can manage Windows devices, using the license Microsoft Intune belonging to the customer.

HP DaaS for the products HP Engage

On August 15, 2018 HP Inc company. announced expansion of the offer "the structure as service" (DaaS) for products from HP Engage portfolio, allowing retail and hotel operators to purchase, service and control the technologies necessary for business. Read more here.

According to the statement of the developer, thanks to the offer of HP DaaS operators of retail and hotel business receive necessary devices and services in management of lifecycle for increase in efficiency, improvement of customer service quality and release of IT resources. Besides, the companies can seize the analytical opportunities and opportunities of anticipatory management of HP DaaS which allow to analyze operability of devices and to predict potential problems and security risks that they could be eliminated before they influence customer service or employees productivity.

Predictive analytics and expanded technical support

HP Inc company. On February 21, 2018 announced expansion of the DaaS program (Device as a Service) for customers and partners. The offer included the tools of predictive analytics directed to the solution of broader spectrum of tasks (service of HP of Service Experts) and also enhanced capabilities of technical support (by means of HP Tech Café Market).

Expansion of the DaaS program in general is caused by the aspiration of customers to manage more effectively the park of devices — both HP, and other producers.

HP Service Experts

Quite often on device management too many resources which would be more effective to be redirected from maintenance of the current infrastructure on strategic development leave. To help to release resources, HP expands possibilities of hardware analytics in real time and proactive control with devices. These services allow customers to analyze the capacity of devices, in advance to detect potential problems and in time to react to them.

The data analysis opportunities offered HP DaaS are available to devices under management now OS Windows Android, iOS and macOS. Thus, DaaS is the multisystem solution and allows IT infrastructure to optimize and increase convenience of work of employees.

HP Tech Café Market

The delivery contracts HP DaaS can be formed taking into account requirements of each customer and services which are necessary for it. HP represents HP Tech Café Market Enhance — the complete solution for the vending machine and storage of devices within which employees get continuous access to accessories and the round-the-clock opportunities for replacement and repair of devices.

The complete solution for the vending machine and storage of devices

Within the organization of the vending machine and storage, in addition, HP undertakes order management, replenishment of component parts and also reports. This solution meets the requirements of modern employees which become more and more mobile, and reduces loading of IT departments.

Start of service of lease of devices of Apple in North America

In the middle of February, 2018 HP Inc. expanded action of the program of lease of the IT equipment. This time the company suggests corporate clients to use products of Apple.

The DaaS service assumes that the customer receives in the form of complex service the necessary equipment of Apple and also all accompanying works on its deployment, maintenance and repair at once and in full.

The producer and his partners undertake performance review of devices, protection against accidental damages and replacement of the broken parts. At the same time service cost at the time of its declaration is not specified.

HP Inc. began to lease structures of Apple

Payment is made in calculation for each device on a monthly basis. After the duration of the contract the possibility of transition of iPhone, iPad or MacBook Pro to the customer is provided, or products return to the supplier after completion of cooperation or for renovation of the park of the computer equipment.

As notes the edition CRN, HP Inc. sells most computers in the world, however remains the little player, so far as concerns smartphones and tablets. At the same time mobile devices are in great demand in the companies. Many commercial clients face IT problems, working with devices based on Windows 10, iOS and macOS, the vice president and the general manager on development of computing HP solutions of Inc says. Michael Park.

Differences in them create the need for increase in IT resources. These children from IT ask whether we can undertake a part of their workload, having integrated it as they should spend more money. It was the first signal to demand — he noted.

At first the service of DaaS in the direction of the equipment of Apple will be rendered only in North America, but in 2019 expansion of service together with partners is planned.^[1]

2017: Softline of the first in Russia will provide services to DaaS together with HP

The Softline company of the first in Russia received the status of the certified partner of HP on service of Device-as-a-Service (DaaS). This service brings customization in projects to cardinally new level, allowing to configure flexibly not only devices and software, but also packets of technical support.

HP Inc. can create computers to the necessary client of Softline of a configuration industrially and make the necessary changes to the corporate software of the equipment with preserving of a guarantee of the producer. Softline undertakes service of the equipment during the term of the contract and/or lifecycle of the equipment. Partnership with HP is a further development of the direction of lease of the equipment for Softline. During 2016 Softline developed and brought this service to the market. At the moment about 50 customers of Softline use service of lease of the equipment.

During a lease term the provided equipment is accompanied by Softline company. Her specialists got complete authorization of HP for all range of a job with preserving of a guarantee of the producer. The department of technical support of Softline undertakes replacement of nodes of the computer (the hard drive, the monitor, etc.), its movement, upgrade, serviceability check and also utilization of the equipment after life. The exact list of activities is defined by the customer at the time of contract signature.

2016: Start of service of DaaS for lease of the equipment

At the end of June, 2016 HP Inc. officially started the project of lease of a computer hardware for corporate clients. It is not just about rolling of notebooks and printers, and about complex service under the name DaaS (Device as a Service, the device as service).

The companies which decided to use to these products will be able to receive the latest models of personal computers, tablets, MFP, POS terminals and other HP Inc devices in use. complete with services in control of this equipment for all lifecycle: configuring, installation, a software update, data transfer, technical support on places, utilization of the outdate or broken equipment, etc.

HP Inc. offered business the IT equipment in service quality

Besides, DaaS will include tools of analytics and optimization of IT resources of the enterprise. Thanks to a set of services corporate clients will be able to estimate extent of use of the IT equipment by employees and to monitor work of these or those components (for example, cartridges for printers or accumulators for notebooks) and to timely change them, without waiting for failure.

Subscribers of HP DaaS will be able to sign contracts with monthly payment for the device counting on one employee. The producer did not disclose the cost of service, but as the general manager and the global head of the personal HP Inc systems noted. Bill Avey, the prices will depend on customer needs. The program will extend through a global partner network of the company.

In HP Inc. note that the new product should attract many organizations, especially small and medium-sized companies which have no full-fledged team of IT specialists or skills of the correct management of modern heterogeneous environments.

HP DaaS allows the enterprises, relying on our technologies and experience, to support work of the computer infrastructure and to focus resources on business development" — Luciana Broggi, the general manager on corporate solutions of HP Inc notes. in EMEA region.[2]

Notes