Henn-na (hotel with robots)

2019: Replacement of 120 robots by people

In January, 2019 it became known that the Henn-na hotel in the prefecture of Nagasaki removed a half of robots because they not only badly coped with the duties the Japanese city of Sasebo, but also created extra work for personnel.

Owners of Henn-na during start of hotel in 2015, called it first-ever with robotic personnel. By the beginning of 2019 in hotel there were in total 243 robots (by the time of their opening there were 80). However about 120 of them had to be dismissed because of a low performance.

The Henn-na hotel dismissed 120 robots and replaced them with people

For example, the robot-velotsiraptor on a front desk did not learn  to make passport copies of lodgers. The robot assistant did not cope with the simplest requests which the voice  assistant can solve  in the smartphone. The robot assistant in numbers accepted snore of guests as a signal to activation and awoke them with a phrase "Than I can help?".

The robodoll of Churi which was established in each room could not answer even very simple questions of guests (for example when the theme park opens). Two robots porters could take things of guests in only a quarter of all numbers, and in bad weather they functioned with interruptions. And if they met in a corridor, then got stuck in attempts to pass each other.

The robot assistant installed in each Henn-na hotel room was useless

The administration of Henn-na recognized that in four years the majority of robots simply became outdated. Owners of hotel do not intend to refuse robots completely, though say that only a few machines can cope with tasks better than people. Instead of inefficient robots the hotel employed people to follow standards of hotel business, reported the Tatsuya Fukuda South China Morning Post edition (Tatsuya Fukuda), the tour operator of H.I.S. Group, largest in Japan (the owner of Henn-na hotel) supervising development of network.^[1]

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