| The name of the base system (platform): | IBM Business Process Manager (BPM) |
| Developers: | IBM |
| Branches: | Telecommunication and communication |
| Technology: | BPM, OSS/BSS |
Solutions for IBM Telecom Pack telecommunication companies is based on standards and methodologies of TM Forum. Using IBM BPM it is possible to automate the end-to-end processes corresponding to areas of the eTOM card (Business Process Framework): Accomplishment, Providing, Billing, Product lifecycle management (PLM), Information lifecycle management (ILM), Performance management by the enterprise, Management of the relations with state agencies or universal, for example:
- management of complaints and customer complaints
- new product development and services
- preparation of marketing actions
- approval of agreements
- personnel management
- ITIL processes: incident management, problem management, change management, management of releases
- management of complaints and customer complaints
- and hundreds of other processes.
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