IQ TextAnalyticsPlatform

For May 25, 2017 IQ TextAnalyticsPlatform is a software platform of the analysis of texts. Service works according to the SaaS model, automates processing of texts.

Service helps to consolidate the structured and unstructured information on quality of work with clients. Integrating and analyzing data from available sources, a set of indicators on the basis of which the companies can make decisions, estimate their efficiency, improve work with clients and develop loyalty systems forms.

Main properties of a product

• The value of the operating tools increases: a system allows to use more effectively implemented tools of the analysis and work with experience of the client by means of consolidation of data.
• The image of the organization becomes stronger: profound knowledge about different customer groups and the employees allows to build up the relationship with them more effectively.
• Reduction of resources: the product works with data of any standard format and supports seamless import of any structured and unstructured data.
• IT infrastructure remains: in the platform the compatibility with other platforms and the remote systems is put.

Data for attraction

The service uses:

• internal sources are researches, polls, data of call centers, a chat, electronic correspondence, CRM.
• Data from social networks – service takes, integrates and uses for the analysis information from platforms of Twitter, Facebook, Odnoklassniki, VKontakte.