IT Expert ITSM Box Creatio

"ITSM box Creatio" is a low-code digital service support tool that includes more than 20 management processes based on ITIL ® 4 recommendations related to the provision of IT services, analysis of these processes, monitoring of service quality and customer satisfaction.

2020: ITSM Box Creatio Solution Exit

IT Expert, one of the leaders in the field -, ITconsulting announced the release of a management solution IT Services - ITSM Box Creatio. This was announced on January 27, 2020 by the company. Terrasoft The solution is based on the low-code platform. Creatio (formerly bpm 'online) The solution will be available to customers from March 2020.

According to IT Expert, at the end of January 2020, the vast majority of companies Russia in use only 6-8 main IT processes, which formed the basis of the first release of ITSM Box Creatio. In the future, it is planned to constantly develop a solution that will take into account v4 updates ITIL in order to provide customers and partners with the best of the global ITSM experience.

Another feature of ITSM Box Creatio is the low-code capabilities of the Creatio platform, which reduce the cost of implementing and changing the ITSM system, as well as reduce the risks and time frame for implementing tasks in such a system.

Creating your own solution for implementing a service approach based on IT Service Management is another round of development of IT Expert. This product is profitably distinguished by the fact that it will include 17 years of experience and several hundred projects of our company in terms of the creation and development of ITSM systems, during the implementation of which there is a clear understanding of what the solution should be and what its development will be, stated Mikhail Gribov, Managing Partner of IT Expert

Low-code Creatio tools allow our customers and partners to create special IT solutions, which shows the example of IT Expert. In this case, the capabilities of our system connected with the expertise of a partner, and at the exit customers will receive a product on a low-code platform that will allow them not only to automate IT processes, but also to develop the ITSM system taking into account their business needs, reports Alexey Klochkov, Managing Director of Terrasoft