IT Service Management Center (Omnitracker ITSM Center)

IT Service Management Center (command center IT services) is a scalable, high-performance solution for management of IT services (ITSM).

For February 18, 2016 the application conforms to the ITIL standards and is integrated with other processes. It allows to control a complex of the systems of an IT environment.

Screenshot of application window 2015

The application supports processes:

• Incident management
• Problem management
• Change management
• Management of service requests
• Event management
• Asset management and configurations
• Identification and access control
• Management of releases and deployment
• Layer management of services
• Management of the directory of services
• Capacity management
• Availability control
• Knowledge management
• Management of handbook data and addresses
• Ability to integrate payment process of services

Screenshot of the software window of Windows client (2015)

Properties

• Resource planning and capacities
• The developing business processes
• Support of processes of ITIL
• Multikliyentny access

Visualization and control

• Panels of monitoring of KPI and reporting
• Time management
• Access control
• Procedure of a statement

Interface

• Intuitive wide-screen format
• Procedure of poll of customers
• Simplicity and convenience of communications
• Flexible opportunities of display

Low operating costs

• Quick implementation
• Licensing model
• Independent configuring and implementation
• The guaranteed compatibility of releases

Platform technology

• The platform for business process management
• Integration of own processes
• Quality and efficiency
• High-performance interfaces