Klient-Communicator: Complex configuration

Klient-Communicator logo

The Klient-Communicator (KC) — software the platform for visual design of the enterprise management systems based on concepts CRM and ERP. It is developed by the company BMicro. It is delivered as in the form of ready-made, "boxed" solutions, and in the form of the platform with a range of services on setup of the solution according to specifics of business processes of the specific enterprise customer.

Solutions on the Klient-Communicator platform belong to the class of corporate information systems (CIS). The principle of the creation of the uniform data warehouse containing all corporate business information and providing remote access to it of any necessary number of the employees of the enterprise given appropriate authority is the cornerstone of a system. "Klient-Communicator" is based on customer-oriented approach – on the concept of CRM proceeding from which resource management of the enterprise (ERP) is based.

In November, 2010 the solution designer announced that the single-user version of the program is available free of charge now. At the same time there are no restrictions neither for terms of use of the Klient-Communicator program, nor for its functionality. Thus, the small companies and entrepreneurs had an opportunity free of charge to receive the complete solution including the reference book by clients with analytics, an organizer, the generator of printed forms and many other functions.

The single-user version of the program is delivered not only in the basic "blank" version which allows to create quickly own configuration for the business. It is also possible to use free of charge and different configurations on this platform from Axistem Group company.

Functionality

• Management of the Customer base
• Sales management
• Production management, resources and time
• Management of the Goods turnover, Warehouse
• Document management
• Document management
• Personnel management
• Management of Marketing actions

Architecture of software

• Data access - "client-server": information storage, settings and all calculations are made on the server
• The Klient-Communicator program for work of users of an enterprise management system is the client module in architecture "client-server"
• "Configurator" for management and setup of a configuration of the database
• "Interface designer" - the designer of screen forms, interfaces for different types of business challenges and needs of users.
• "Administrator" - a management tool user rights on data access and to elements of the menu of the program
• "The designer of reports" (SAP Crystal Reports) is the built-in tool for creation of analytical reports and business graphics of presentation quality
• Other specialized utilities (integration with 1C, with automatic telephone exchange, e-mail scanner, etc.)

History and technologies

• The software product in the market: c of November, 1999.
• Version 7.0. it is published in May, 2010. ^[1]
• Multi-user work
• Data warehouse, DBMS: Microsoft SQL Server 2008
• System development environment is Borland Code Gear 2008
• Setup of a configuration does not require programming, in a product the Configurator of data and attributes and own Designer of screen forms is implemented.
• The development environments which are built in a system for deeper setup and change of a program code - visual modules VBScript, Jscript and TransactSQL
• Online connection of users ("clients") to the server: through internal network (intranet) or via the Internet (win-client)
• Remote access as a part of the version: the terminal client, VPN, the indication IP addresses of the server through the TCP-IP protocol
• The web interface on ASP technology.: it is purchased and configured separately

Records as a result of CRM projects

• The number of at the same time working places in one system - 350 places
• Record count in one of tables of the database - 140,000,000 records
• Average monthly gain of new entries in one table - 3,000,000 records a month
• Quantity of positions of the commodity nomenclature - 20,000 positions
• The volume of the working database (without the attached media files and archiving) - 19 gigabytes

Implementation

Let's consider in more detail each stage of implementation of such system.

Analysis

Process of the analysis is one of necessary steps on the way of automation the client - the focused approach (CRM) of the company, and it consists in identification of features of business of the customer in the context of implementation of CRM. By specialists of Bmicro company it is made:

research and assessment of all business processes; studying of documentation; studying technical providing company of the customer; interview with his key staff; the purposes which are going to reach by implementation of CRM are defined; means of their achievement are defined. One of analysis results will be overall assessment of effective management of business processes of the customer.

Consulting

Consulting – service of which creation of the detailed concept of implementation of CRM of strategy for the company of the customer is result.

Specialists of the company which makes implementation help:

• optimize processes of customer relation;
• offer ways of further increase in efficiency of business processes;
• let's pick up for criteria of efficiency, functionality and total cost of ownership the most suitable CRM or the ERP system for creation of a system for your company.

Result of this stage — the professional made technical specifications (TS) on CRMERP developments / a systems based on one of the used platforms especially for needs of your company.

Also the final cost of implementation of the project on the basis of analysis assessment is determined (cost will not change in the course of implementation any more, except as specified, when the client himself shows willingness to add new (not stipulated in terms of reference) an opportunity to a system). Such approach profitable distinguishes us from competitors where often project cost in the course of implementation grows several times.

Settings

At this stage of implementation on the basis of the developed concept setup of a configuration is made:

• Algorithmization of business processes on the basis of prepared in the previous stages terms of reference and development for the customer of individual tools and CRMERP settings / a system, configuring of specialized jobs for standard users of a system.
• Creation of communications with other programs of automation used in the company (1C Parus etc.): transfer with preserving of integrity of the commercial information from earlier used databases and storage systems of information in implemented CRM/ERP a system. If necessary integration into the existing equipment is made (for example: office automatic telephone exchange — for instant registration of calls).

Testing

Test start in the safe mode where all working situations are fulfilled is made for working off and testing of all opportunities of the Customer Relationship Management System and errors, defects and discrepancies to technical specifications come to light. Serves as a start result in test operation or a task for completion of a system, or the decision on start in commercial operation.

Start and training

Start of the Customer Relationship Management System — the key moment of all project on implementation of CRM (ERP) of a system in the company. The decision on start in operation is made jointly by the management of customer company and the project manager. Also at a stage of start of a system to the management of customer company with assistance of specialists the complex of personnel measures is developed for minimization of conflict situations upon transition of personnel to the new automated jobs and guarantees of efficiency of use of a system. Special attention is paid to training of core groups of users which is made by specialists directly in workplaces of staff of customer company that guarantees the continuity of business processes and minimization of costs. Training cost is included in the total cost of implementation set at a project evaluation stage.

See Also

CRM

ERP

PUSSYCATS

Links

• official site of the Customer Relationship Management System Klient-Communicator