Developers: | TTC MARCONI |
Branches: | Telecommunication and communication |
Technology: | Call centers, IP telephony, Video conferencing |
KONOS-DOT is the dispatching console which is a core of a product line of KONOS and it is intended for complex problems of scheduling, fast communication and processing of phone calls, collecting of conferences, working off of in advance programmed scenarios.
Outside the KONOS-DOT terminal is equipped with the strengthened metal body and the shock-resistant screen, the modern communication device based on OS Linux with the customized interface is placed inside.
2017: Joint solution Avaya and TTC Marconi
The Avaya company in partnership with the Czech company TTC MARCONI developed the solution for operational and technology communication and dispatching telephony. The advanced platform for automation of operation of managers of the organizations of large and medium business of the company was submitted in November, 2017.
The communication framework of Avaya is the cornerstone of the solution, and as the dispatching terminal the equipment KONOS-DOT of production TTC MARCONI is used. Within infrastructure of Avaya several components are involved. Avaya Communication Manager and Session Manager act as a telephony core, the Avaya Breeze platform provides management of the entering and outgoing calls, Avaya AES provides the statuses of external lines and provides integration of the statuses of subscribers, Avaya Contact Recorder guarantees the centralized call recording. Read more here.