| Developers: | MCN Telecom |
| Last Release Date: | 2025/05/16 |
| Technology: | IP telephony, PaaS - Platform As A Service - Business platform as a service, Speech technologies |
The main articles are:
- PaaS - Platform As A Service
- Speech Recognition (Technology, Market)
- Speech technology: On the path from recognition to understanding
- Speech synthesis
2025: Adding an AI voice
MCN Telecom expanded the functionality of its telecom platform by adding AI-voices in, Virtual PBX Voice, robot Auto Call and other products. The company announced this on May 16, 2025.
With the help of AI voices, MCN Telecom corporate clients can create voice greetings, interactive voice menus, and conduct automated communication with users.
AI voices sound more natural with the option of choosing the tone of the voice, gender and language of the announcer. Thanks to support for managing emotions through prompts, users can form voice scenarios that are as close as possible to live communication. This makes customer engagement more personalized and human.
The introduction of this technology is especially important for companies seeking to improve the quality of customer service, optimize business processes and increase sales conversion.
Speech synthesis technology using artificial intelligence voices can also be used to create podcasts, audiobooks and other media products, when high-quality and natural speech is crucial for delivering message meanings.
In addition, AI voices open up opportunities for developers who create innovative voice applications and services.
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