MTS Exolve Callback

Callback is a callback service from the site that helps companies attract and retain customers who have visited the web page. The system automatically makes a call back to the site visitor to the phone number specified by him in the specialized page field or if he himself sent an application for a call back.

2024: The ability to play an informational audio message

MTS Exolve, a 100% subsidiary of MTS PJSC, a developer of communication services for business, has implemented additional opportunities for users of the Callback API service. The Callback API is a callback management software interface that allows you to flexibly and quickly change service settings to work in different situations. The digging reported this on May 23, 2024.

The Callback or Callback service is in demand in marketing, customer service - where it is important to automate and optimize communication processes. In particular, he gives the client the opportunity to leave an application on the website with a request to call him back.

With this release of the Callback API service, users will be able not only to quickly contact the client, but also to play an information audio message, configure the number displayed when the call arrives for subscribers, set the waiting time for an answer - that is, adapt the service's capabilities as much as possible to the needs of the business.

You can now play an audio information message to both the caller and the receiving party. For example, inform the operator that he will now be connected to a visitor to the site for consultation on a certain issue, and thank the client for the appeal and warn that all conversations are recorded.

In addition, you can now set up the ringing number for both parties. This will allow you to maintain confidentiality, since neither the operator nor the site visitor will know each other's numbers.

You can also set the time to wait for a response before resetting the call, which will help not to waste time on long calls. In addition, the service allows you to specify several operator numbers to ensure that the call will be received by at least one of them if the rest are busy.

With the added functionality, it will be easier and more convenient for business to conduct a personalized dialogue with customers, maintain confidentiality in communication and effectively allocate employee work hours.

In practice, we know that Callback or Callback makes it much easier to connect your business with customers. It is in demand in those areas where a lively dialogue is important for the client, for example, in housing and communal services, retail and ecommerce, banking, - commented Vasily Sazhko, Product Director of MTS Exolve. - With the updated release of the service, users will be able not only to quickly contact the client, but also to analyze call statistics and the work of operators, quickly change settings for interacting with customers in various scenarios.

2015: Yandex SpeechKit Cloud integration into MTT Callback - callback service from MTT

On October 26, 2015, MTT announced the integration of the Yandex SpeechKit Cloud product into the Callback MTT.

The main customers of the service are large corporate clients, online retailers, consulting and insurance companies, banks, etc. MTT, as an operator of a cloud telecommunications platform, provides integrators with the entire technical and software infrastructure for organizing the Callback service.

Through integration, it became possible to independently create voice messages that will be played before connecting to the operator, be it information text, greeting or advertising.

With the help of Callback API functions from MTT, it easily integrates with any web analytics tools and CRM systems, and customer feedback is available around the world and from any device with Internet access.

This service saves the customer's funds for voicing, allows you to quickly and flexibly configure customized requests for any customer.

"The use of Speechkit in our Callback service makes it a unique offering in the market," said Denis Shiroky, Deputy General Director for Commerce at MTT. - MTT partners providing Callback to end customers will appreciate the convenience with which it is now possible to expand the functionality of the callback and strengthen the marketing component of this service. In turn, this will increase the loyalty of existing customers and will contribute to attracting new ones. "

The return call from the site is free for a visitor to the site, and ensures the growth of calls to the company and sales by establishing personal contact between the seller and the buyer. This service is intended primarily for companies engaged in Internet trading, for companies of the medium and small business segment, startups and electronic trading platforms.