MTS Exolve Intelligent Robots for Communication Automation

The main articles are:

• RPA (Robotic process automation)
• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• AI Agents (Agent AI)

2026: Smart Robots Launch for Smart, Flexible and Scalable Automation of Client Communications

MTS Exolve launches a product - intelligent robots for smart, flexible and scalable automation of client communications. This service is developed on the basis of artificial intelligence technologies, neural networks and automated machine learning (AutoML) and is designed to solve a variety of business communication problems. The company announced this on January 29, 2026.

Robots act as AI agents: they understand the meaning of clients' statements, recognize intentions, conduct natural dialogue, remember the context, interact with external systems and make decisions within the framework of a given business logic. In some cases, they allow you to replace operators, as well as reduce the number of errors and move away from the hard scripts characteristic of classic IVR, script solutions and robots of previous versions.

One of the key features of the solution is the high speed of training. Due to the capabilities of AutoML, robots can quickly adapt to customer tasks, learn from historical data and improve the quality of dialogs during work. This approach allows you to reduce implementation times, ensure high accuracy of answers and stable operation of scenarios.

The product is built on a modular architecture and is focused on integration with the corporate IT landscape: CRM, knowledge bases, billing systems and internal data sources. During the dialogue, the robot can access various systems to obtain information for the client or transmit information obtained during the dialogue. The solution supports integration with various providers of speech recognition and synthesis services (ASR/TTS), which provides flexibility in choosing a vendor.

In addition, the solution provides seamless integration with other services of the MTS Exolve platform, including sending SMS, intelligent number verification, detection of auto-informants and other tools that increase the effectiveness of voice campaigns. At the same time, additional services are connected directly and do not require complex settings.

Robots are designed for a large range of industries actively implementing digital solutions, such as housing and communal services, finance, retail, logistics and other segments with intensive voice and text communications. It is equally convenient for both business users and technical teams.

As of January 2026, the product is available in cloud format. In the next phase, you will be able to deploy the solution in the customer's IT loop (on-premium) for companies with increased security and storage requirements. All processes comply with the requirements of the current legislation of the Russian Federation.

We are launching a new generation product on the market, which in terms of architecture and functionality meets the current requirements for AI agents for business, "said Ramil Bikkuzhin, General Director of MTS Exolve. - These are innovative robots that can work in complex scenarios, quickly scale and learn for specific tasks. We rely on both advanced technology and the team's experience in building robots. This solution is intended for companies that need to quickly build effective communications with customers and gain a competitive advantage.