Naumen System of intellectual processing of addresses

The system of intellectual processing of addresses automates flow control of citizens' appeals in bodies of the state and municipal authority. Also a system can be applied in the companies to interaction management with clients.

2019: Announcement of the solution for intellectual processing of addresses

On June 18, 2019 the NAUMEN company presented the solution for intellectual processing of addresses which simplifies work with requests of citizens in authorities and the enterprises of a public sector and also can be applied in the companies to interaction management with clients. Thanks to robotic to acceptance, classification and preprocessings of addresses a system allows the organizations to lower five times load of operators, to reduce time of consideration of requests, it is essential to reduce finance costs, at the same time to increase efficiency.

According to the company, solution NAUMEN omnikanalno: it collects all applications which are received by the organization through any receive channels of addresses: phone, e-mail, online forms or calls from the website, mobile applications, web chats, SMS, messengers or social networks, also directs them to a single platform. Then by means of technologies of intellectual processing a system automatically determines subject of the address, a priority, an order of consideration and other set characteristics. After the subject is set, the solution automatically appoints a task to the responsible, proceeding from regulations, spheres of competences or job responsibilities. Systems capabilities allow to use it in the companies with a difficult organization structure and a big flow of incoming messages.

Besides, the system of intellectual processing of appeals of NAUMEN allows to control terms and workmanship of requests that does it by the convenient instrument of execution No. 59-FZ "About an order of consideration of citizens' appeals of the Russian Federation".

Different parameters of the address, including category of the request, the status of its execution or the employee responsible for processing are reflected in a uniform control panel of a system. It gives an operational idea of the course of consideration of the request and allows to escalate a task if necessary. A system also creates detailed interactive reports for studying of statistics of addresses online or for the selected period of time.

The solution NAUMEN is included in the Unified register Russian Pominkomsvyaz of the Russian Federation and can be used for import substitution of software products regarding customer service.