Only: External IT Department with regular SLA model

Main article: IT outsourcing

2021: Launch of the External IT Department service according to the regular SLA model

The Russian company ONLY - the Center for External IT Development and Project Implementation - on June 23, 2021 offered the External IT Department service to large and medium-sized businesses according to the regular SLA model. In fact, the enterprise that ordered such a service will receive a fully staffed IT department, capable of solving any automation tasks, as if it were part of the customer's organizational structure. The service also provides regular (up to weekly) reporting on the SLA format, as well as an annual guarantee for all types of work.

The "External IT Department" service combines all the possibilities of designing, developing and implementing solutions into the existing IT landscape of the customer. According to representatives of ONLY, this approach ensures a more effective implementation of management automation projects, leads to a quick business result and opens the way for further development, noted in ONLY.

The service is based on the author's model of work ONLY. Its key elements are: a methodology for quickly creating and deploying external IT departments through a wide range of technological competencies built into a single project team for a specific task; breaking down the project into short stages, adjusting each of them "on the fly"; Improved procedures for testing and deploying solutions in close integration with the development team; close involvement of the customer in the process of setting the task during the project implementation.

According to ONLY, the relevance of the service is determined by several factors. The main ones are the acute shortage of CIO specialists who can build the work of the IT department with guaranteed achievement of strategic goals; most Russian enterprises do not have an IT profile to understand all the capabilities of modern technologies and their business benefits; Limited resources for large-scale IT projects.

On the other hand, the largest domestic enterprises that already have the necessary IT competencies, the service will also be interesting, since it allows you to immediately release your own highly professional IT specialists to solve other important tasks - while maintaining all the functions of "smart automation" and even more closely monitoring the progress of the project, emphasized in ONLY. In fact, with the ONLY service, large enterprises will be able to solve an even wider range of tasks, and they will not need to increase their own IT department for this.

"IT outsourcing has long been known in the Russian market, and nevertheless, after careful analysis, it turned out that large companies ordering development on the side have to spend a lot of additional effort to get a meaningful result," said Kirill Vladimirov, CEO of ONLY. - Sometimes this is due to the lack of proper competencies of the external project executor, sometimes - with the emergence of new tasks that arise in most cases during implementation. Even more disadvantageous are companies far from IT, just beginning to realize that the right tools lead to an increase in their profits. Understanding the real needs of Russian enterprises led us to launch the service. It is already clear that we were not mistaken: the effectiveness of the External IT Department service has been confirmed during a number of pilot projects, and now we are ready to offer it to the widest range of domestic companies. "