Oracle Field Service Cloud

Field Service Cloud is a part of a complete cloud solution of Oracle for client support.

On June 9, 2016 the Oracle company announced release of the version of a cloud solution of Field Service Cloud earlier known as TOA Technologies.

A system increases quality of exit service, providing mobility, ease of use and direct dialog of the technical specialists who are coming out to the place with operators of contact centers by phone, e-mail and through services of interactive correspondence.

Representation of Field Service Cloud services, (2016)

Exit service maintenance - a basis of bases of client support for the brands working at a joint of a number of sectors including telecommunications, engineering networks, advanced technologies and production. Execution of the request for exit service maintenance can be the only possibility of direct communication of the company with customers and ensuring individual approach to each of them. Using the opportunity controlled on time, the predictable and self-trained technology, Oracle Field Service Cloud helps with drawing up the most effective working schedules and routes for mobile teams, guaranteeing timely arrival of specialists on an object with all necessary set of the equipment, spare parts and knowledge in full accordance with expectations of the customer.

As a part of functionality and integration tools of a product:

• Advanced manager of mobile teams: Using mobile devices, heads of exit works can manage all transactions in real time now, having at the same time optional data on resources of mobile team. These new opportunities allow employees of mobile teams to react quickly to change of needs of the customer, significantly simplifying resource allocation between crews.
• Automated system of distribution of urgent works: The companies can react to unforeseen situations now, using the solution Oracle Field Service Cloud. At approach of any event the application is automatically installed by location of the closest mobile team and lays it a route to the scene. An opportunity to make decisions automatically, without intervention of the person, will allow the companies to involve quickly necessary resources that can be crucial in critical situations.
• Integration with the Oracle E-Business Suite complex: Such integration will allow to optimize scheduling of works and inventory tracking. Integration tools on the basis of the Oracle Integration Cloud Service (ICS) platform will provide to customers fast and easy integration of Oracle Field Service Cloud with other cloud applicaions, for example, Oracle Sales Cloud.

Oracle Field Service Cloud is a component of the Oracle Service Cloud platform which offers instruments of complex service maintenance through a broad spectrum of modern channels, available contact center, including the Internet, phone, e-mail, services of interactive correspondence, social networks and personal interaction at the runtime exit works.