TOA Technologies

TOA Technologies is the company provider of applications of personnel management for large enterprises on the basis of "cloud" service and mobile communications. Corporate cloud solutions of TOA optimize processes of interaction of managers and mobile employees, coordinating their work, and provide more effective customer service on "the last mile".

On August 12, 2014 it became known of conclusion of an agreement about acquisition of the company by Oracle corporation.

The solutions TOA Field Service SaaS allow the modern enterprises to perform continuously operational monitoring of the requests for exit service arriving from contact centers in real time and also to effectively plan work of profile specialists. Besides, the TOA Field Service SaaS applications give to the enterprises the chance to use a profound business intelligence for control of the current stocks and resources, to precisely predict the periods of service and to optimize work. Clients of TOA increase efficiency of activity of exit service, reduce costs for exit service maintenance and provide higher level of service.

Solutions TOA are used more than in 20 countries, at the same time the amount of annually processed service requests and events exceeds 120 million. Among clients of TOA there are largest companies from the most different industries and fields of activity, including DISH Network, E.ON, Home Depot, Ricoh, Telefonica, Virgin Media and Vodafone.

Oracle Service Cloud is a part of Oracle Customer Experience Cloud and also the politician is a cloud platform for customer service online, in cross-channel contact center and also for knowledge management and automation of rules. Cloud solutions of Oracle ERP Cloud help to increase performance, to distribute and manage optimum resources of the enterprise and also provide access to necessary information.

Cloud solutions of Oracle Service Cloud and Oracle ERP Cloud in combination with the solutions TOA will allow the innovation organizations specializing including, on customer service to manage the operational efficiency, to support the high level of customer satisfaction and even to exceed their expectations thanks to individual, high-quality and timely service.