Projects and Solutions: Management of housing stock

Distinctive feature of the enterprises of housing and communal services is existence of a huge number of information characterizing a status of housing stock and house adjoining territories. With respect thereto it is very difficult to receive the timely and exact picture about a status of housing stock which is stored on different carriers (paper, electronic) in different divisions of management company. Especially as a part of parameters change eventually.

In these conditions service quality of housing and public utilities in many respects depends on efficiency of work with documents and timely response to addresses of residents. Work of housing and public utilities affects actually each citizen regardless of the sphere of his occupations, a post, etc. Now normative completion dates of requests from citizens for housing and communal services are regulated by Federal law No. 34-FZ of 12/12/2000.

Business solution "Projects and Solutions: Management of housing stock" is directed to improvement of management in housing and public utilities taking into account requirements of Federal law No. 34-FZ and consists of the modules implemented based on the DIRECTUM ECM system: Accounting of housing stock, Accounting of parameters of control houses, Accounting of requests of citizens, Record of negotiations, Management of repairs of housing stock, Accounting of instructions of GZhI, Accounting of leaving of residents. Relying on functionality of modules and a system capability of DIRECTUM, the solution allows to define the most optimal variant of work with housing stock for the specific organization and provides the solution of the following business challenges:

• Technical accounting of objects of housing stock (houses, entrances, apartments), including elements of improvement of house adjoining territories.
• Registration of controlled parameters of houses (temperatures, pressure, other parameters).
• Registration, processing and control of execution of requests of citizens in electronic form.
• Accounting of planned and actual targets of repairs of housing stock.
• Accounting and control of execution of the instructions shown by the state housing inspectorate.
• Accounting of permanent and temporary leaving of residents for the purpose of control of terms of a planned underdelivery of housing and communal services.

Thanks to modern tools (electronic document management, interaction automation) and front lines practician (consulting and design of processes) business solution "Projects and Solutions: Management of housing stock" allows to reach effect both for the organization in general, and for separate employee categories. It will be demanded by key staff of housing and public utilities organizations - the management of management company, the central dispatching service, claim department, heads and specialists of departments of management company. Besides, heads of departments of housing and public utilities and construction at administrations of municipal entities can act as interested persons of the organization.

Already now specialists of Projects and Solutions company have experience of implementation of the business solution in a number of the enterprises of the industry: UO Chelnystroyremont LLC (Naberezhnye Chelny), UKZhF Centralnaya Municipal Unitary Enterprise (Orenburg), Energostroyservice LLC (Togliatti), PKF Zhilkomservice LLC (Naberezhnye Chelny), Zhilishchnoye LLC management Parity (Naberezhnye Chelny).