| Developers: | Rostelecom Contact Center MC NTT Moscow Center for New Technologies and Telecommunications |
| Technology: | CMS - Content Management Systems, KMS - Knowledge Management Systems |
Main article: Knowledge Management
DO Know (formerly "RTK CC. Knowledge Management System ") is an interactive encyclopedia for contact centers and customer support services that allows you to manage the knowledge of client services/companies, quickly inform employees about changes, collect statistics and generate reports, distinguish access to knowledge through a flexible role model, work with files of all popular office formats and much more.
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