Rosgosstrakh: My Service House

2022: Launch of "My Service House" service

On April 21, 2022, My Service announced that Rosgosstrakh had launched the My Service House digital platform.

Service will help Russians with service of any residental real estate: houses, apartments, apartments and also garden and house adjoining territories. On the platform you can get advice on construction work, repair of premises, maintenance of plumbing and electrics or order professional cleaning services.

My Service House is the third digital platform of My Service, a partner of Rosgosstrakh. In the application there is 24-hour support of a qualified online master or foreman-consultant. With them, the user can quickly solve problems related to construction, installation and finishing, repair, maintenance and cleaning of the house. The consultant will not only help organize the departure of the master and repair of any complexity, but will also monitor the quality of the work performed.

"The market, domestic services in fact, to data Rosstat totals up to 1 trillion. And rubles, although pandemic it brought some decline, in the current situation we predict growth in a number of segments. "My Service House" does not plan to compete for calling the cleaner or repairing the crane. We are experts in how to take care of the house, apartment, garden, garage, household and garden equipment so that they serve for a long time. Therefore, our main focus is not on one-off services that can undoubtedly be ordered, and they will be implemented, but on comprehensive solutions provided according to the subscription model, " comments on the business leader of the My Service team (Rosgosstrakh partner) Svetlana Bury.

In 80% of cases, household appliances fail due to untimely prevention, fires at cottages occur due to the fact that at the time of the opening of the season no check of all communications was carried out. By buying a subscription to My Service House, customers can be sure that maintenance of air conditioners, gas boilers, lawn mower prevention will be done on time. Not to mention the help that service specialists will provide during repair or construction.

Subscription is not the only difference from similar domestic service providers. "My Service House" is not a marketplace, so the company takes responsibility for the selected performer and the quality of the work performed. For users, the service opens access to unlimited consultations and expert assessment of any work in real time. And in case of difficulties with remote diagnostics, the consultant will send the foreman to the place of work in one of more than 200 specialties.

In preparation for the summer season, users will be able to receive online advice on checking the house and site for seasonal problems. The consultant will help to conduct diagnostics online or will come in person.