Russian Post: Personal account for legal entities

2024

Ability to pay with online payment signs international letters

Business clients of the Russian Post can now issue and pay international letters using online payment signs. For the period from 2020, more than 16,000 legal entities used the service for domestic sending. The Post reported this on July 9, 2024.

Online payment sign (ORR) - an electronic code that can be obtained in the mobile application or the Mail website. The service is an alternative to paper stamps, available to all customers of the company.

Now it is possible to pay for international written correspondence with the help of the SPM.

In addition, for business clients of the Post, online payment signs are an alternative to franking, which does not require additional equipment and special technical support. The number of letters paid by the sign of online payment by legal entities in 2024 has already exceeded 40 million, which is 74% more than in the same period in 2024. The number of active users among them also increased by 73% - from 9,300 customers in 2023 to 16,100 in 2024.

For the period from December 2023, more than 5,000 users-individuals used online payment. The total volume of forwarding amounted to more than 85,000 shipments from private senders.

The sign of online payment is, in fact, a digital brand. It is formed and paid in the personal account, independently printed on an envelope and allows you to save time when submitting a letter in the department (saving more than 2 minutes per letter). We will continue to actively develop digital services so that our customers can quickly and conveniently send and receive correspondence without leaving their homes or offices. In the near future, we plan to increase the capabilities of the service and expand the number of products available to our customers on the website and in the mobile application of the Post, - said Anton Nechaev, director of product development and services of the Russian Post.

Ability to change or add any convenient compartment

Corporate clients of the Russian Post are no longer attached to the specific branch chosen when concluding the contract, and can change or add any convenient one with one click in their personal account. To activate this option, you need to conclude an offer agreement on the company's website, which will take several minutes. The company announced this on July 4, 2024.

Previously, the post office was assigned to a legal entity at the time of conclusion of the contract, it was possible to add or replace the delivery point by calling the Post call center or by contacting a personal manager. Now, in order to hand over the parcels in a convenient post office in the service region, it is enough just to select the business sender from the list in the personal account (LO), prepare the parcels and form their register in LO. Entrepreneurs can send up to 50 parcels a day at one point of delivery.

As of July 2024, clients working with the Post under a single offer agreement can choose branches in their personal account. To conclude an offer, it is enough to register for the pochta.ru, fill out the form by link. You do not need to print or bring papers to the department. Next, you need to replenish the balance in your personal account - and you can use the services of the Mail.

We care about the comfort of all customers and monitor feedback from them very carefully. Now legal entities can easily choose convenient branches for sending parcels without intermediaries and unnecessary steps, which will save time for the business and help it become even more efficient. In addition, we are constantly improving the service: priority service is available to representatives of small and medium-sized businesses, already 4,000 windows for quick delivery of parcels via the drop-off system have been opened in the postal network, "commented Maxim Tsypin, First Deputy General Director of Russian Post.