SmartMed Telemedicine Platform

Main article: Telemedicine

The service entered the market in 2018. The main specializations are online consultations and online registration for admission to the partner network of clinics. For users, a personal account on the site and a mobile application are available. The price for consultations - both urgent and ordinary - 550 rubles. Despite the fact that the service was developed by the MTS cellular operator, you can register with it using the phone number of any operator. Pediatricians and therapists on duty are available around the clock.

2022: Possibility to issue an electronic hospital for SARS and COVID-19

Alfa Insurance Company announced on March 2, 2022 that together with the federal network of private clinics, Medsi launched a remote consultation service within the framework of the DMS with the possibility of opening and closing an electronic disability sheet for symptoms of SARS and COVID-19.

The service is available to patients throughout Russia insured by DMS at Alfa Insurance. The service is free and is provided even if MEDSI clinics are not included in the list of available under the program.

The telemedicine consultation service will allow insured people in any corner of the country to quickly receive doctor's recommendations and open a hospital in case of malaise.

Alfa Insurance constantly improves its customer service, providing its customers with the most relevant products and services. We are confident that this service will be useful and relevant for our customers and will allow them to receive even more comfort from doctors within the framework of the DMS, "said Ekaterina Lyubimova, head of the Alfa Insurance Center for the Organization of Medical Care.

MEDSI, as a representative of the private market, health care Russia fully meets the needs of patients for whom the main criterion is professional medical competence and a high service component. Our project is very important for the development of the telemedicine direction, it will ensure the availability of assistance in any region of Russia. Patients will be able to quickly receive specialist advice and issue an electronic hospital service for ARVI and COVID-19 through application SmartMed, "said Alexander Pilipchuk, director of digital transformation at MEDSI Group of Companies.

Telemedicine technologies have objectively proven their effectiveness in difficult epidemiological conditions, essentially becoming a universal solution for patients who cannot personally visit a doctor. At the same time, we want the capabilities of the SmartMed site to be used in ordinary conditions for customers of insurance companies that actively work with MEDSI clinics. The availability of telemedicine consultations still remains a competitive quality for insurance companies in attracting customers, but soon this will become a mandatory product of each insurance package, "said Anna Smirnova, Director of the Department of Corporate Client Management of MEDSI Group of Companies.

2021

1 million downloads of the service SmartMed

The number of downloads telemedicine service SmartMed in the three years since launch exceeded 1 million in September 2021. This was announced on September 24, 2021 in the group of companies "." Medsi The demand for service services is growing rapidly and according to the forecast will reach 260 thousand active users in the 3rd quarter of 2021.

The breakthrough for the digital platform was 2020, when during the period of acute incidence of COVID-19 among the population, demand for telemedicine services increased by 300%. Over 35,000 consultations were held during the pandemic in 2020, about 27,000 consultations in 2021. In total, since the launch of the project, users of the service have received more than 65,000 consultations of Medsi doctors.

The main driver of platform growth is the digitalization of medicine, the desire of patients to simplify communication with the doctor and get the maximum services in their phone, while with guaranteed quality. The share of appointments to clinics through SmartMed as of September 2021 reaches 40.5% of the total.

Since the launch of the functionality SmartMed September 10, 2021, the number of daily active users of the service has increased by more than 11 thousand, reaching 30 thousand. For Medsi patients, new options have been introduced in the application: paying an admission bill and scheduled examinations, returning funds to the card and using points under the Medsi loyalty program. You can pay for admission and laboratory research not only at the clinic's cash desk, but also through SmartMed - with a bank card or using Apple Pay (for iPhone owners). At the same time, if the patient paid for the appointment online in advance and canceled it, the money will return to his bank card specified in the application, without the need to contact the clinic. In addition, the application shows the number of loyalty points, and the patient can use them when paying for services.

Compared to 2020, the number of medical specialists connected to the SmartMed for recording has doubled - more than 2,000 doctors in various fields: therapists, pediatricians, allergologists, LORs, gastroenterologists, endocrinologists, cardiologists, gynecologists, urologists, oncologists, surgeons, rehabilitologists, pulmonologists, psychologists and many others. Online consultations are conducted by more than 600 practicing highly qualified Medsi doctors, including candidates of medical sciences, doctors of the highest category.

Since the launch of the service, the geography of the project has also expanded: now, in addition to residents of Moscow and the Moscow region, doctors and clinics are connected to the service in the new cities of network presence - Perm, Izhevsk, St. Petersburg, and soon telemedicine consultations will be available at the clinics in Nyagan and Nizhnevartovsk. But you can already sign up for Medsi clinics in these cities through SmartMed.

The patient stores medical data in a smartphone, remaining confident in their security. The application provides up-to-date information about Medsi clinics and doctors, the history of all requests for consultations with Medsi clinics (from the moment of registration with the SmartMed), all documentation, including appointments and test results. In the test version, the analysis visualization and analytics service is implemented, which allows you to track the dynamics of key indicators. Customer personal data is SmartMed stored in a secure segment of the# CloudMTC cloud infrastructure.

Users of the application SmartMed among the features note the marketplace options, the opportunity to purchase diagnostic and treatment programs of Medsi Group of Companies and company partners. In cooperation with Russian banks, loyalty programs have been developed for customers with increased cashback. The option of the "women's calendar" service helps patients to quickly solve women's health issues.

"The pandemic has significantly transformed patient requests, making it a major vector in addressing health issues, safety, convenience and accessibility of services. The task of digital medical services is primarily the development of preventive medicine, health medicine, the formation of an enlightened patient. Every day we do everything to make our application convenient for all users. Having received advice through the application SmartMed, the patient can also make an appointment with this specialist, pay for the services in the application, "said Alexander Pilipchuk, director of digital transformation at Medsi Group of Companies.

The application is SmartMed available for all subscribers of Russian telecom operators, it can be downloaded from the App Store, Google Play and AppGallery (for Huawei devices).

Integration with Bioniq Check

Health-tech company Bioniq supports the global trend for preventive medicine and presents Bioniq CHECK - its checkup, integrated application telemedicine in the SmartMed network of private clinics in Russia. " Medsi The partnership of Bioniq and Medsi gives the consumer an offer at the junction of three markets at once: digital, medical and biochemical, while making the approach to health affordable and profitable. This became known on February 9, 2021.

Chekap is a comprehensive laboratory examination based on biochemical blood indicators and allows you to evaluate the state of the blood, cardiovascular, musculoskeletal and digestive systems, as well as the functions of the kidneys, liver, gallbladder and pancreas.

After passing Bioniq CHECK, the client gets access to the personal account. Thanks to the accumulated medical base, the bioniq system is able to process the results by fixing disorders and assessing their clinical significance.

In case of deviations from the norm, the client receives telemedicine consultation in SmartMed with a specialized doctor, bypassing the therapist. This consultation is included in the Bioniq CHECK together with the analysis.

Such an algorithm has already proved its effectiveness in international practice and significantly reduces the time that it usually takes to initially consult with a general expert, appoint and submit analyses.

Bioniq CHECK is recommended for people of any age, starting from the age of 12, at least once a year for a comprehensive assessment of the state of the body.

The program will be available in more than 300 cities of Russia, and the cost will be 3490 rubles, which is an affordable competitive offer in this area.

Due to the fact that Medsi is a shareholder of Bayonic-Medsi in Russia, we are fully integrated with the telemedicine application SmartMed, which presents specialists in all necessary profiles who can qualitatively interpret the results of the check and discuss with the client further steps to improve its condition. The task of Bioniq is to give a person a ready-made solution that will quickly check and qualitatively improve his health, and will require minimal financial and time costs. bioniq CHECK is a universal panel of medical parameters confirmed by Medsi experts, "notes Vadim Fedotov, CEO bioniq.

2018

Availability of SmartMed service packages in MTS retail network in Moscow and Moscow region

On November 12, 2018, Medsi announced that MTS PJSC had launched SmartMed telemedicine packages for sale.

Customers of the operator's retail network in Moscow and the Moscow Region can purchase a subscription to the SmartMed telemedicine service package developed by MTS together with the MEDSI clinic network. The package includes round-the-clock online consultations of duty therapists and cardiologists. Also, users can make an appointment for an online consultation or face-to-face appointment with narrow-profile specialists. Full-time admission is conducted in any of the Moscow clinics of MEDSI.

The three-month package includes six online consultations with on-duty therapists and cardiologists and one online consultation or face-to-face appointment of a narrow-profile specialist. The price of the package is 2800 rubles. The package for the year includes 12 online consultations with on-duty therapists and cardiologists and three online consultations or one full-time appointment of a narrow-profile specialist. The price of the annual package is 5450 rubles. The buyer of the subscription will receive an activation code for the SmartMed application, which opens access to the purchased services.

Cooperation between Medsi and MTS to launch SmartMed

MTS and Medsi Group of Companies announced in April 2018 strategic cooperation with the aim of developing digital medicine in the market and launching the telemedicine platform SmartMed, on the communication platform VideoMost SDK, on the basis of which it is planned to develop a range of digital healthcare products and services.

The first joint product of the companies was the SmartMed application of the same name for remote consultations with doctors and storing an electronic medical record in the secure segment of the "cloud"# CloudMTC with instant access from a smartphone. The application allows you to receive consultations with MEDSI doctors via video link or in chat, anywhere in the world; call a doctor at home, including emergency care, and sign up for face-to-face appointments at MEDSI clinics; store medical data in a smartphone, remaining confident in their security. The application provides up-to-date information about Medsi clinics and doctors, the history of requests for consultations online and offline (from the moment of registration with the SmartMed), all documents saved by the patient or sent by the doctor, including appointments and test results.

Not only therapists and pediatricians are connected to the MTS and Medsi telemedicine program, but also doctors of other most popular specialties - allergologists, lore, gastroenterologists, endocrinologists, cardiologists and others. The number of specialized specialists advising online will continue to expand: only in the coming month is it planned to increase the list of specialties to more than 20.

Customer personal data is SmartMed stored in a secure segment of the# CloudMTC cloud infrastructure. For data protection, a set of specialized security solutions certified according to the requirements of the FSTEC (Federal Service for Technical and Export Control) is used, including systems for certified cryptographic protection of communication channels, antivirus protection, counteracting threats of unauthorized access and vulnerability analysis.

"Today we present a telemedicine platform, which will be the basis for the development of the strategic direction of digital health care for MTS. Our task is to develop preventive medicine, health medicine, the formation of an enlightened patient. We are already studying the possibilities of introducing solutions in the field of early diagnosis, online monitoring of health, the development of a system for automatic analysis of data and personal recommendations to the patient, "said MTS President Alexey Kornya. - At the same time, we support Russian developments in the field of medicine, including actively collaborating with universities and technology startups: MTS opened a master's program in telemedicine at Moscow Polytechnic University, launched the direction of digital medicine in the accelerator MTS Startup Hub and initiated, together with the Higher School of Economics, research on the readiness of society for the introduction of telemedicine. The research results confirm our optimistic forecasts for the development of digital medicine in Russia in the coming years. "

"The development of telemedicine technologies opens up access to quality medical care for a wide range of patients, including in regions, small cities and towns. Today we are pleased to present our joint telemedicine solution with MTS - telemedicine application SmartMed. This unique product in the digital health segment, combining the medical expertise of MEDSI and the experience of MTS, is an example of innovative synergies between the companies of AFK Sistema Group. With the adoption of the law on telemedicine, high professional competencies, advanced medical experience and a wide range of specializations of MEDSI doctors will become even closer to patients. Our specialists guarantee the quality of treatment to SmartMed users, as well as to all patients of the MEDSI clinic network. After receiving a consultation through the application SmartMed, the patient can also make an appointment with this specialist for a full-time appointment. In our clinics, the services of patients include the latest equipment and the best advanced technologies so that, turning to us, everyone is sure that his health is in the reliable hands of professionals, "said Elena Brusilova, President of the Medsi Group of Companies.

The application SmartMed focused on a number of situations. Disease prevention: how not to catch a cold in the cold season, how to prevent exacerbation of chronic diseases, how to avoid frequent headaches, etc. Consultation on the nature of the disease: the doctor will help prepare for a full-time appointment and determine which specialist to sign up for and which studies to conduct previously. Transcript of tests: you do not need to go to the clinic to find out the results of research. Consultation on previously prescribed therapy with the attending physician who had the patient on appointment at the clinic. The second opinion: without leaving home, you can get an alternative assessment of health. Monitoring: the attending physician will be able to track readings from wearable devices, respond to critical deviations, make recommendations for adjusting the load (for example, sports), etc. General issues of care and wellness: how to properly bathe a child; how to behave with elderly loved ones, limited in movement; what are the power schemes and others.