| Developers: | Thunder Store Chain Magnet |
| Date of the premiere of the system: | 2021/04/28 |
| Branches: | Internet services |
| Technology: | SCM |
Main articles:
- Chat-bots Virtual interlocutors
- Virtual Assistants (Global Market)
- SCM (Supply Chain Management) - Supply Chain Management (Inventory Management)
2021: Release of chat bots for Telegram-based suppliers
April 28, 2021 Magnit Retail Chain announced the creation virtual assistant of a base for suppliers. With messenger Telegram its help, counterparties will be able to receive prompt feedback on the main typical requests within the framework of the goods movement and without calling the specialist. supply chains
Magnit cooperates with more than 5.8 thousand partners, about half of which are regional. The chatbot is designed to simplify communication between the supplier and the company on typical requests and quickly solve problems in the work. With the help of the service, suppliers can get information about those responsible for payments for deliveries, commercial issues and promos, necessary information about distribution centers and product supply requirements, etc. If in the list of chat bots there is no necessary question topic, the counterparty will be able to leave the request in free form. After it is fixed within two working days, it will be provided with a response to the specified mail.
You can go to the chat bot page by scanning the QR code on the Magnet Service platform, which all suppliers of the company delivering to the RC have access to, or by typing MGNT_supply_assistant_bot in the Telegram search engine.
 | "We are constantly looking for technical solutions that would increase the effectiveness of the company's interaction with partners. The chatbot was created for operational support and consultation of counterparties who deliver goods to the network. With its help, they can leave an application for questions they have and get a quick answer online - without calling specialists. This is convenient and significantly saves time for everyone, "said Anastasia Sorokoumova, director of the operational planning department of the Magnit network. |  |
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