Svetets TMS

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• Unified Communications Global
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• Types and capabilities of modern VKS systems

Svetets TMS is a unified communications platform.

2024: Integration with CraftTalk Platform

On November 27, 2024, CraftTalk and Svetets became technological partners. The flagship product "Svetets TMS Service Platform" seamlessly integrated the capabilities of the omnichannel solution from CraftTalk.

Thanks to a technological partnership with CraftTalk, users of contact centers built on the basis of the Svetets TMS Service Platform have the ability to communicate omnichannel with customers not only using voice channels and SMS, but also through instant messengers, social networks, email and web chats. These capabilities of the service automate the processing of requests using artificial intelligence, saving the entire history of communication in one window.

An important part of the integration is the knowledge management system - CraftTalk KMS, which is a database that stores, distributes and manages all collected corporate information. Customer companies can use the integrated capabilities of the AI platform (web chat, chatbot, knowledge base) as a full-fledged omnichannel tool for text communication with customers or employees. The technology significantly reduces the load on contact center operators. An AI-based bot learns from operators and fully processes up to 80% of standard requests.

We are highlighting the stream of technological partnerships in a separate direction. A joint project with the SVETETS team confirms this. The integration made it possible to strengthen the functionality of TMS2 Svetets platform, and we were given the opportunity to expand the client base in an important segment of large corporate customers for us, said Denis Petukhov, CEO of CraftTalk.

Our team is always open to interesting and promising technology partnerships. The synergistic effect of integration with the developments from CraftTalk adds to our platform the ability to use AI technologies to operate customer contact centers in text formats. I am sure that this service will be received with interest by our customers, noted Nikita Zhurba, CEO of SVETETS.

2022: Import substitution in the field of unified communications based on software products from SVETETS

The situation in the UC solutions market with the need leads to a transition from the use by companies of solutions from well-known foreign manufacturers, Avaya, etc., to Cisco Unify Russian UC solutions that exclude sanctions risks. Such a solution, which has proven its reliability and quality of functioning by a large number of large implementations, is the Svetets unified communications platform of the TMS company. SVETETS More. here

2021

Integration of the ability to record conversations based on Svetets TMS in MTS VATS

On June 21, 2021, the firm "" Svetets announced that ON it had provided a recording of conversations for customers of the company's service "Virtual PBX" based on its own. MTS The solution is integrated into the existing infrastructure platform. VATS The solution was implemented using software products from Svetets, including Svetets TMS. More. here

In-depth integration with third-party systems

On June 10, 2021, Svetets announced the expansion of the intelligent capabilities of the Svetets TMS platform software through in-depth integration with third-party systems, including voice robot services.

According to the developers, the Svetets TMS platform supports many standard protocols, which allows you to quickly configure interaction with third-party systems.

Thanks to the completed integrations, virtual call centers and virtual AUTOMATIC TELEPHONE EXCHANGE running on Svetets TMS have additional tools for improving efficiency:

• automated calls using voice robots,
• intelligent routing with access to external systems,
• expansion of integration API for connection of CRM systems.

One of the examples of the use of the voice robot service in conjunction with the Virtual PBX and Virtual Call Center service platform manufactured by Svetets was the mass calls organized during the pandemic by various volunteer associations in order to increase awareness and help the population.

"The Svetets TMS platform processes up to 7-8 million calls per day and can process an order of magnitude more, thanks to the ability to scale horizontally. Combining the capabilities of the platform with other cloud solutions allows you to create new microservices for the implementation of operational tasks of organizations, "commented Nikita Zhurba, General Director of Svetets Firm LLC.

Integration with third-party voice analytics systems

On May 12, 2021, Svetets announced the possibility of integrating the Svetets TMS Service Platform with third-party voice analytics systems.

The solution is implemented in order to improve the quality of operation of proprietary virtual call centers.

Speech analytics is represented on the market by various brands, the Svetets TMS service platform is able to integrate with most of them.

The implemented solution allows you to:

• Upload call call centers operator call records to the voice analytics system.
• Generate reports based on the results of comprehensive analysis of recorded conversations.
• Charge voice analytics services using the Svetets BPS automated settlement system.

As a provider of carrier-class solutions, such as the Virtual Call Center, we continue to develop the integration capabilities of our platform so that our customers - in particular, telecom operators - can provide subscribers with additional services and services, including using artificial intelligence. Nikita Zhurba, General Director of SVETETS Firm, commented. - Integration with voice analytics services allows subscribers of the Virtual Call Center service to automate time-consuming processes for monitoring the quality of operators' work and reduce the cost of evaluating their work.

The ability to create the required number of corporate VATS and group them together

On April 27, 2021, Svetets announced the development of the Svetets TMS Service Platform software for companies and departments with a geographically distributed structure.

Virtual PBXs (VATS) based on Svetets TMS give corporate and departmental users the capabilities in demand in this market segment, namely:

• create the required number of corporate virtual PBXs and group them together,
• Combine VATS data with existing corporate or departmental PBXs using an extended SIP trunk into a single numbering plan
• assign a virtual PBX group administrator role to manage them from a single web interface
• Make connections between the VATS that are grouped together and between the VATS group and the PBXs that are connected using the extended SIP trunk. At the same time, calls will be charged as internal and free.

Telecom operators using this functionality expand the range of customers of the VATS service: not only small businesses, but also large commercial companies and departments become customers of the service, which increases the revenue of telecom operators from the service.

Large companies and departments with a geographically distributed structure, for which the issues of modernizing the communication network and reducing the cost of communication services are relevant, can solve these problems by making a smooth transition to a cloud solution with protection of investments in existing infrastructure.

"The Svetets TMS service platform makes it possible to build a flexible and convenient multi-level VATS management system, both at the client level (VATS user, VATS administrator, VATS group administrator) and at the System administrator level, which determines the access rights of these levels," said Sergey Ilyin, Director for Commercial Work and Project Management, Firm Svetets LLC. "This architecture allows the telecom operator to provide corporate communications services to large clients based on a cloud solution, and to corporate and departmental clients to more efficiently organize telephony using their own hardware resources and modern digital technologies."

The ability to manage the shelf life of conversation records in the VATS of Rostelecom

On April 7, 2021, Svetets announced that it had provided customers with the Virtual PBX (VATS) services of Rostelecom, implemented on the basis of the Svetets TMS Service Platform, the ability to more flexibly manage the retention of call records. If earlier the call log was designed for storage for 30 days, now corporate VATS users can configure the depth of storage of records for a period dictated by their business processes - up to a year. Read more here.

Update in terms of local backup

On March 15, 2021, Svetets released an update to the Svetets TMS Service Platform software in terms of local redundancy.

The Svetets TMS Service Platform is included in the Register of Domestic Software when Ministry of Digital Development and solves the problem of organizing an end-to-end process of digital communication services based on fixed, cellular and IP networks.

The Local Backup LRS Server is part of the Service Platform and provides continuity of Virtual PBX (VATS) cloud services when the data link between the customer's facility and the central node of the VATS system is not operating.

In this version of the software, data synchronization between the central node of the Service Platform and the local backup server located at the customer's site is carried out completely in automatic mode.

An LRS server is an optional backup element used to build highly reliable cloud solutions. The functionality is focused on customers for whom the reservation of digital communication services is critical, in particular, on commercial organizations and government agencies with an extensive branch network.

We have experience in the practical application of this solution, and we see that local reservation is becoming more and more popular and promising practice, - commented Nikita Zhurba, General Director of Svetets Firm LLC. - Local redundancy equipment is located at the customer's facilities and ensures continuity of basic services in the stand-alone mode, so that VATS users remain in communication even if the centralized service delivery system is temporarily unavailable.

Svetets TMS Key Tasks and Functionality

The Svetets TMS service platform has been developed taking into account the analysis of changes taking place in the infocommunication market due to the development of IP technologies. The product is designed to organize an end-to-end service delivery process based on fixed, cellular and IP networks.

Among the main tasks of the Svetets TMS service platform for February 2021:

• Provision of various information and communication services for corporate and private subscribers
• Expansion of the range of services taking into account modern technologies and peculiarities of the Russian market
• Offering of service packages taking into account the individual needs of subscribers
• Scalability as subscriber base grows
• Integration into existing telecommunications and information infrastructure
• Save on network deployment with versatility of components and standard interfaces

Svetets TMS functionality:

• Interoperability with various communication networks
• Convergence of services inherent in different networks
• Ability to provide services and services on a single account
• Independence of access to services from the subscriber's location
• Combining Communications - Voice, Video, and Data (Unified Communications)
• Mechanisms for exchanging user information between services, combining voice services with real-time services
• Universal Software Phone
• Standardized authentication and billing mechanisms
• Open standard interfaces and APIs for new services (RTP, SIP, HTTP)
• Scale horizontally