TSC Knowledge Management System

The cross-industry solution is designed to help employees working with large amounts of information and regulatory documents quickly make decisions and work with customers with high efficiency and satisfaction. In banks, for example, such employees may include underwriters - persons who verify loan applications and make decisions on the issuance of loans. In telecom, retail, insurance business - call center operators.

Often, decisions on cooperation with customers are issued on the basis of regulatory internal documents, which change with great frequency in large organizations. One of the main tasks of the system is to store the regulatory framework for its prompt use by personnel and, as a result, a quick decision, for example, on the issuance of a loan.

The database of information is constantly replenished by special employees - editors who create documents on the basis of instructions. TSK Knowledge Management System helps to consolidate all information in one available source, excluding its repetition on internal portals of companies, in e-mail, or on paper.

An important task is to familiarize yourself with regulatory documents. Every day, users may receive several instructions that you need to familiarize yourself with promptly. If a new document is published, then depending on the organizational structure, access rights, position, the user is notified by e-mail about the new order. When an employee logs in, a window pops up that blocks the work of other applications, and until he gets acquainted with the document, it is impossible to continue working. This approach allows you to be sure that point information is communicated to all users.

The system supports several thousand users simultaneously, which is ensured by the use of the IBM FileNet enterprise-level content management platform.

TSK Knowledge Management System allows you to work in all directions: from retail business to a large corporate segment.