TeamViewer (remote control and VKS)

TeamViewer is a versatile solution for different scenarios in a single software package.

As part of the package:

• remote service,
• operational support,
• access to computers running without an operator,
• work in the home office mode,
• interactive conferences,
• demonstrations,
• training sessions,
• collaboration.

Main functions

* Running OS,, ,/and, Windows Mac OS Linux iPhoneiPad Android including cross-platform connections

• Works without configuration, through firewalls and proxies
• Video and audio transmission from a remote computer is available
• Recording remote management sessions or conferences (images from webcams) with audio or voice over IP, including conversion to AVI format
• Easy user management with a list of computers and contacts, easy one-click connection
• Instant messaging in computers and contacts - including group chat and offline messaging
• Wake-on-LAN Enables a computer through another computer running TeamViewer, within a local network, or through a router
• Instant alerts for new notifications in the Computers and Contacts list
• Quickly transfer files without establishing a connection through the Computers and Contacts list
• Move files, images, and text between computers through the clipboard
• Built-in monitoring service: TeamViewer sends notifications about free disk space, available Windows updates, anti-virus protection, and firewalls for Windows. To control the device, you need to associate the device that you want to control with the TeamViewer account.
• Terminal server support: An additional ID is generated in the terminal server environment, separate for each user. This allows each user to use TeamViewer simultaneously and independently.

Console Management

• Web-Based Administration
• Comprehensive management of the ability to create, edit, disable a password for each TeamViewer user
• Group Sharing - Other TeamViewer users can share contact groups.
• Detailed reports of all connections that serve as the basis for billing.
• Automatic commenting after each remote management session to take into account the performed work of remote support.
• Connections through the web interface through the "Computers and Contacts" list
• Service Queue - All service requests are sent to one service queue, where they are identified by the session code and distributed within your command. The session ID replaces the TeamViewer ID and password.
• Personalized user modules are saved in the management console and personal links can be sent. Also, in the management console, the design changes at any time. When TeamViewer is loaded, the program is automatically updated.

Mobility

Support for mobile devices is provided: technical support for remote mobile devices through computers with Mac or Windows operating systems, including instant screenshots from a remote device, chat and cursor control, file transfer, text transfer to the device clipboard, access to syslog files, etc.

2024: Server Hacking

At the end of June 2024, TeamViewer, which produces widely used remote access tools, confirmed information about server hacking. Russian hackers known as APT29 and Midnight Blizzard are allegedly behind the cyber attack.

The company said the hackers initially attacked the servers on June 26, taking advantage of an employee's "credentials in a corporate IT environment." TeamViewer said the cyber attack was limited to the corporate network and that the company divides its internal network and customer systems. The company added that it had "no evidence that an attacker gained access to our IT product environment or customer data." How exactly hackers took possession of the credentials of a TeamViewer employee is unknown. A TeamViewer representative also declined to answer whether the company maintains technical logs to determine the movement of data across the network.

TeamViewer is one of the most popular providers of remote access tools, allowing its corporate customers, including shipping giant DHL and beverage maker Coca-Cola, to access other electronic devices over the Internet. The company has more than 600,000 customers (by June 2024) and provides remote access to more than 2.5 billion devices worldwide. It is assumed that hackers want to use TeamViewer to remotely install malware on victims' devices.

It is known that at the beginning of 2024, the same group of hackers hacked into the Microsoft corporate network and stole the electronic correspondence of top managers. Microsoft said other tech companies were compromised in the cyber attack. The US cybersecurity agency CISA confirmed that hackers were able to steal even federal government emails posted on Microsoft's cloud services.^[1]

2020: Fixing a vulnerability that allows you to remotely steal your system password

Users of the TeamViewer Remote PC Management Tool are strongly encouraged to upgrade to the latest version of TeamViewer due to a dangerous software vulnerability that can steal the system password and compromise the system. This became known on August 11, 2020. Moreover, the attack almost does not require user interaction, all you need is to convince the victim to visit a malicious site.

The vulnerability, identified as CVE 2020-13699, is related to the way TeamViewer handles URI headers, which allows an attacker to force the software to send an NTLM authentication request to the attacker's system.

Simply put, a criminal can use the TeamViewer URI scheme to force an application installed on the victim's system to initiate a connection to an SMB network folder controlled by the attacker. Thus, it can cause a system name leak and NTLMv2 a hashed version of the password and log in to the victim's system.

To attack, an attacker will need to inject a malicious iframe into the website, and then force the victim to visit the resource. Then the desktop version of TeamViewer and the remote SMB folder will automatically start on the computer, when opened, the system will send an NTLM authentication request. By intercepting this request, an attacker can execute the code or use it to crack the hash.

The vulnerability affects the following URI headers: teamviewer10, teamviewer8, teamviewerapi, tvchat1, tvcontrol1, tvfiletransfer1, tvjoinv8, tvpresent1, tvsendfile1, tvsqcustomer1, tvsqsupport1, tvvideocall1, and tvvpn1.

TeamViewer developers have fixed the vulnerability with the release of updates for TeamViewer versions 8 to 15. As of August 11, 2020, there is no information about attacks that exploit this vulnerability, but given the popularity of the software, they should be expected soon^[2].

2016

TeamViewer 12 final

On November 29, 2016, TeamViewer announced the availability of the final version of TeamViewer 12. The product has added security functionality, it has become more convenient and faster, the company said - this is a completely completed product.

Our goal is to make TeamViewer the most reliable and convenient solution possible without sacrificing the speed, safety and overall quality of its work. We want to provide our users with the most powerful and universal tool for organizing remote support, remote access and collaboration on the Internet. Such a tool will help them save time and improve performance. Kornelius Brunner, Director of Innovation at TeamViewer

TeamViewer 12 includes a number of features:

• mobile device management from another mobile device with support for screen display
  • TeamViewer 12 allows you to use screen demos and remotely manage iOS, Android, and Windows mobile devices regardless of their location. The available feature set depends on the operating system.

• high file transfer rate and overall speed
  • file transfer rate increased 20 times, to 200 MB/s. Significant optimization of the application code allowed you to increase the screen refresh rate to 60 frames per second, reduce response time, and make work using the keyboard and mouse more convenient. Thus, it became much more pleasant to use the application in any remote control sessions. TeamViewer delivers the best performance by automatically optimizing settings based on your system and network conditions.

• information transparency and security
  • Now you can check which policies are assigned and applied to devices, centrally monitor all incoming connections in the TeamViewer management console. During a management session, administrators can leave sticker notes that make it easier to interact with a remote user, as well as apply the necessary policies at once on many devices at the click of a button.

• multiplatform
  • TeamViewer 12 can be used across platforms and operating systems, including iOS 10, Android Nougat, Windows 10, Windows 10 Anniversary Update, and macOS Sierra. Fully supported operating systems Windows XP and Windows Server 2003.

As in previous versions, TeamViewer 12 is available for Windows, Mac, Linux, mobile devices and devices on the Chrome OS platform.

TeamViewer 12 beta

On November 2, 2016, TeamViewer announced the launch of the beta version of TeamViewer 12.

TeamViewer 12 enables IT employees and less tech-savvy users to remotely diagnose and troubleshoot PCs, tablets, and smartphones with minimal effort.

Among the upgraded features of the product:

• cross-platform remote management of a mobile device from another mobile device,
• screen demo for Android, iOS and Windows Phone.

TeamViewer 12 Beta improves security and performance. System administrators can now identify all incoming connections and view them in Management Console. TeamViewer 12 allows you to quickly deploy management settings to any number of devices and provides IT with convenient tools to check for security policies on a specific device. The file transfer rate in TeamViewer 12 has been increased to 200 Mbps, the frame rate is up to 60 frames per second. This version has received an updated interface and gives system administrators the ability to deploy software to thousands of devices at the touch of a button.

TeamViewer was originally created for easy and convenient access to remote devices through a secure connection for any user. The new version of TeamViewer 12 once again demonstrates our desire to create an easy-to-use and secure product that can be traced back to the first days of our company. Andreas Koenig, TeamViewer Executive Director

TeamViewer constantly improves the quality of its product, offering users the safest, most efficient and most convenient remote management tools. More than 15 improvements to TeamViewer 12 make remote support really easy. Kornelius Brunner, TeamViewer Innovation Director

TeamViewer 12 Beta is available for computers, Windows,,, Mac Linux mobile devices and devices on the platform. Chrome OS The set of functions ON depends on. operating system

Integration with Salesforce Service Cloud

On October 18, 2016, TeamViewer announced the integration of the remote management application with the Salesforce Service Cloud platform.

With Salesforce Service Cloud, support workers provide customers with fast, efficient service across multiple channels, including the Internet, email, and mobile devices.

Through integration with TeamViewer, Service Cloud clients initiate a remote management session directly from the Salesforce agent console, allowing support personnel to connect to the user's device and quickly resolve a potential problem. After closing the session, all relevant information will be stored and displayed in the description of the specific case. With these features, IT professionals can remotely provide guidance if the user needs assistance with the device. Recommendation sessions can be recorded and saved for further use in employee training.

TeamViewer is available in Salesforce AppExchange and can be used with appropriate licenses.

Salesforce is the world leader in CRM systems. This alone gives reason to be proud of this integration project. In addition, this partnership highlights our commitment to significantly expand our presence and work with customers at the enterprise level, including small and medium-sized businesses. Andreas König, TeamViewer Executive Director

TeamViewer supports Intune

 On August 9, 2016, the company TeamViewer announced the compatibility of its technology with the service. Microsoft Intune This will facilitate remote assistance to users of computers running the OS. Windows

Intune is a cloud-based service for managing mobile devices, applications, and PCs. Through its capabilities, organizations can provide their employees with access to corporate data, applications and resources without worrying about their security. Intune supports devices running Windows, Windows Mobile, iOS, Android, and Mac OS X, helping customers protect enterprise data in mobile ecosystems.

TeamViewer compatibility will help IT professionals remotely connect to and manage user computers. Users must request a session from the Intune PC Client Center interface to receive remote assistance. Then the IT specialist will approve the request in the administrator console and connect to the user's PC.

Microsoft is a global leader in helping end users and organizations reach new heights. For TeamViewer, this is a great strategic partner as we have shared values. The compatibility of TeamViewer technology with Microsoft Intune will provide companies of all sizes with a scalable, secure, and cost-effective solution for interactive support for their devices. Alfredo Patron, VP Business Development, TeamViewer

TeamViewer will work with any computer where the Intune PC Client is installed. It is available for Windows 7, Windows 8, Windows 8.1 and Windows 10.

Using remote assistance, IT professionals can manage the user's computer as if they were in the user's place and apply their knowledge and experience to solve problems. A TeamViewer license is required to use the support system.

Today, organizations need secure solutions to provide users with flexible, remote IT support. We are excited to welcome TeamViewer to the Microsoft Intune ecosystem. This compatibility extends the ability of our shared customers to remotely support Windows-based PC users. Andrew Conway, Senior Director of Product Marketing, Enterprise Mobility Suite, Microsoft Corporation

Hackers hacked TeamViewer user accounts

In May 2016, it became known that users of remote access software to the TeamViewer computer complain about hacking their accounts. Reports of account hacking appeared during the week on the social platform Reddit^[3].

Thanks to unauthorized access to the TeamViewer account, attackers can remotely manage their computer. It is also reported that due to account hacking, ransomware applications appear on the PC and money from bank accounts and PayPal disappear. In addition, hackers got access to even those accounts that use two-factor authorization and a white list.

TeamViewer support claims that computer systems were not hacked, and users themselves who use unreliable account information are to blame for the incident.

TeamViewer with Wake-on-LAN technology

TeamViewer announces the release of an update to the Wake-on-LAN version of its Android application. The updated version offers new features, including support for Wake-on-LAN, one of the most popular features among users of the TeamViewer Android application.

Modern working conditions force organizations to move from an environment built around a desktop computer to an environment built around the user and independent of the device. To meet the growing needs of today's employees, TeamViewer provides the user with all the capabilities necessary to quickly and reliably connect to a remote computer from a mobile device, regardless of its location.

The updated version of the TeamViewer app for Android includes the following new features.

• Wake-on-LAN technology: the ability to remotely power on a computer before connecting to it.
• Full screen mode: Improves ease of use by hiding the system and navigation menus.
• Fast mouse pointer: Navigating the screen with the mouse is even faster.
• Support for SD memory cards: enhances file sharing.
• Improved accessibility: the ability to connect without a password.

Continuum Support

On April 19, 2016, TeamViewer announced the release of the current version of the universal TeamViewer: Remote Control application for Windows.

Through a universal Windows application, TeamViewer helps you remotely support and access applications from any Windows 10 device, including phones, tablets, ultrabooks. This TeamViewer update supports Continuum, one of the features of Windows 10.

Since the first day of founding our company in 2005, we have worked closely with Microsoft and quickly implemented support for new Windows developments. We are continuously working to make our products the first and most obvious choice for both small and large companies when it comes to remote device management, so we are very proud that our app was one of the top ten most downloaded office applications in the Windows for Business Store. Kornelius Brunner, TeamViewer Vice President of Engineering

Now that TeamViewer supports Continuum, users can open the TeamViewer app on their mobile device and work with its interface on a large TV or desktop monitor screen. Continuum allows you to use your mouse and keyboard to enter data faster and easier and navigate the screen - all on your smartphone. TeamViewer supports Windows 10 voice assistant Cortana.

TeamViewer is an important partner of Microsoft, and we welcome the development of a new universal application for Windows 10. Support for features such as Continuum and Cortana uses innovative Windows platform technologies and demonstrates the strategic vision and innovative spirit inherent in TeamViewer. Oliver Gürtler, Head of Windows and Surface at Microsoft

2015

TeamViewer Integration in Avira Online Essentials Dashboard

TeamViewer Remote Management features are integrated into the Avira Online Essentials Dashboard, with a complete security management solution available to users on multiple devices.

The integration of TeamViewer into the Avira Online Essentials dashboard allows users to remotely connect to and manage their devices, their family members' and friends' devices directly from the dashboard. The Avira Online Essentials platform is used to install and manage Avira security applications on all computers, tablets and user phones through a single convenient online control panel. In light of the current consumerization of technologies, many users acquire several devices. It can be quite exhausting to follow everyone. In addition to using remote control from TeamViewer, the user will now be able to monitor the status and degree of protection of all their devices in one control panel.

The goal of this integration is to give lovers of modern technology complete control over their own devices and the ability to help less tech-savvy users solve security problems. In addition, this system allows you to automate a number of tasks and remotely distribute settings to all connected devices. All of these features are even more convenient and accessible with TeamViewer remote management features.

The user may need to remotely connect to his device for a number of reasons: track his location in case of theft, copy files from the device or to the device, check and update the state of the device's security systems, open a general overview of all devices, or keep information confidential in case of loss of access to e-mail.

Right in the Online Essentials Dashboard, users have the familiar remote management capabilities of TeamViewer to solve a variety of device problems: location tracking in the event of a device theft, copying files from or to a device, checking and updating the status of device protection systems, a general overview of all devices, or identity protection to prevent loss of access to email. Thanks to this integration, users have access to the entire arsenal of two popular platforms to ensure the security of their own devices, devices of family members and friends.

2015

Final version of TeamViewer 11

On December 1, 2015, after completing the beta testing period for the product, TeamViewer announced that the final version of TeamViewer 11 is available to users. The functions based on the previous version have been brought to a logical conclusion.

In addition to offline access to Android devices, support for Chrome OS and connection to remote headless Linux servers, additional features such as mass deployment of Android hosts have appeared.

New Session Toolbar TeamViewer 11 (2015)

Massive deployment of Android hosts. TeamViewer allows users to massively deploy TeamViewer Host applications to all Android devices using the Design & Deploy feature in the management console. This feature is of interest to users with a large number of Android devices and simplifies large-scale installations of the host application.

Application for Windows 10. The TeamViewer Remote Management Console application can be used on Windows 10 devices, including phones, tablets, ultrabooks, etc. Through this universal application, Windows mobile users can quickly provide technical assistance to other users, access applications on their home computers.

The functionality of TeamViewer 11 of this version solves three problems:

• providing maximum convenience for users. Improved performance: TeamViewer 11 is up to 15 times faster, and the data traffic it creates has decreased by an average of 30%, according to the vendor's statement. This not only improves utilization, but also makes it easier to work with the application in places with slow connection channels. Usability has also been enhanced by the updated user interface, which has become even more convenient and intuitive.

• additional use cases. An example is TeamViewer chat, which offers the ability to communicate securely, regardless of location and device, through end-to-end encryption of transmitted data. TeamViewer users can start a chat from the management console and mobile devices. In addition, the customizable Quick Support SOS button allows IT attendants to display the support button shortcut on their PC desktop so that customers can get help in seconds if needed.

• Support for additional device types. TeamViewer helps you connect to headless servers running Linux, which is important for the telecommunications industry.

TeamViewer 11 is available for Windows, Mac, Linux, mobile and Chrome OS devices.

Beta TeamViewer v.11

On November 3, 2015, TeamViewer introduced the 11th version of the flagship product^[4].

According to the developers, TeamViewer 11 is an intelligent solution that is closely integrated with the business environment. It provides a unified, efficient user interface, a number of advanced features, including remote access to Android devices without user assistance, support for Chrome OS and remote work with monitor-free Linux servers. The product provides a wide range of functions, combining speed, quality and efficiency. Its use increases the overall convenience of remote management:

• traffic volume decreased to 30%,
• the file transfer rate has increased to 15 times.

TeamViewer View 11 (2015)

The toolbar has been redesigned, and performance has increased significantly.

Some features and properties of the 11th version:

• Access to Android devices without user intervention. TeamViewer offered easy access to devices running on the Android platform without user input. Android OS is used not only on smartphones and tablets. The number of devices operating under its control is growing every day and today includes cash terminals, ATMs, information screens and vending machines. Offline access is vital for companies that are engaged in their maintenance, because such devices do not provide for confirmation of an incoming connection by an operator or an ordinary user. Since qualified personnel are not always present near failed equipment, TeamViewer makes it easier to support such devices. At the same time, initially, remote access should be provided by authorized personnel, therefore, the necessary security and data security is ensured.

• It is a professional remote access solution running on Chrome OS. Users can access a home or office computer, provide remote support from Chromebooks.

• Easy access to remote monitor-free Linux systems. Through the capabilities of connecting to the text console, TeamViewer 11 supports - Linuxservers without a monitor, keyboard or mouse. Support specialists do not have to configure port forwarding, SSH or install a video card on the server. As of November 3, 2015, no provider of similar solutions on the market offered such a simple connection to remote Linux servers.

• Multiplatform. TeamViewer can run on a variety of platforms and operating systems. It supports the latest versions of popular operating systems - iOS 9, Android Marshmallow, Windows 10 and OS X El Capitan, fully supports older versions like Windows XP and Windows Server 2003.

• Adapt to improve employee mobility and BYOD concept. TeamViewer 11 meets the need for increased mobility of company employees with a new host application that allows you to connect to a number of Android devices. In addition, the TeamViewer chat feature is now available for iOS and Android devices, so you can exchange instant messages almost everywhere. The new mobile TeamViewer also received important features such as chat history and end-to-end encryption.

Remote Desktop Control via Smartphone (2015)

• Browser version of TeamViewer. TeamViewer 11 allows you to remotely access and provide support through a web browser. This is a convenient alternative if the user does not have administrator privileges to install the TeamViewer application, but needs to connect to a remote device to provide support or collaborate on a project.

Customizable QuickSupport SOS button. Adding a "quick support request" button to TeamViewer 11 allows you to request technical support in just one touch. This button is displayed on the desktop as a shortcut and is associated with a custom QuickSupport module.

In addition, a number of useful functions are available in TeamViewer 11.

Availability

As of November 3, 2015, TeamViewer 11 is available for Windows, Mac, Linux, mobile devices and devices based on Chrome OS.

TeamViewer is offered free of charge to private and non-commercial users.

TeamViewer operates on 1 billion devices

On October 28, 2015, TeamViewer announced that TeamViewer has achieved more than 1 billion device activations in the world^[5].

As of October 28, 2015, the program has been translated into 30 languages ​ ​ and is sold in more than 200 countries. TeamViewer has more than 200 million users worldwide and more than 20 million connected devices at any given time. The software is downloaded more than 10 million times a month. Among the 300,000 licensed customers who rely on the reliability of the paid version of the program, there are not only small and medium-sized businesses, but also many Fortune 500 members. They use it to provide remote support, work from home, remote management, collaboration, and a variety of other tasks.

1 Billion TeamViewer IDs (2015)

The secret of success is considered the model Freemium that it applies: it TeamViewer ON is free for private users, and business users need to purchase a license. This helps TeamViewer spread at viral speed and the program has a loyal user base that immediately switches to the new version and shares its opinion about it. TeamViewer not only ensures compliance with high quality standards, but clearly understands the market response to the product. Twitter More than 15 thousand users signed up for TeamViewer, Google 48 thousand in + Facebook , and more than 2 million in.

2014

TeamViewer 9

On November 6, 2013, it became known about the release of the beta version of TeamViewer 9 from TeamViewer.

The beta version of TeamViewer offers Wake-on-LAN, which allows you to turn on remote computers over the Internet from any of your devices - a computer, laptop, tablet or smartphone. In addition, TeamViewer 9 supports service order. With this feature, IT employees can send and assign technical support requests to individual performers. In addition, users can, using a unique session ID, join a remote support session.

The beta version of TeamViewer 9 has a number of new features:

• two-factor authentication provides additional protection for TeamViewer user accounts, offering the ability to request additional code using a mobile device with a standard authentication structure installed.

• fast file sharing - the ability to exchange files of any size without starting a remote connection session to a computer (exchange files in this way faster than by e-mail; in addition, this function allows you to transfer files between different operating systems). Universal clipboard - allows you to directly transfer files from your device to a remote computer using the Copy and Paste commands (Ctrl + c/Ctrl + v); Notifications - A special pop-up window in the list of computers and contacts displays all TeamViewer system messages (including ITbrain alerts), making it easier to manage.

Available TeamViewers:

• QuickSupport
• QuickJoin
• Host.

Modules do not need to be reconfigured after program updates. Using a unique customizable link, users can go to the latest version of the module, which is stored in TeamViewer Management Console and here technical support specialists will configure the module.

As of March 18, 2014, the vendor is promoting the 9th version of the product.

TeamViewer Integration with Spiceworks

On June 17, 2014, TeamViewer announced the integration of TeamViewer remote access software with the free IT management platform Spiceworks.

As a result of integration, the Spiceworks user support application has gained remote access functionality. IT can now connect to customer equipment from anywhere in the world through the Spiceworks Support Call Form, making IT employees easier to work with.

Integrating TeamViewer into other applications eliminates the tedious need to move data manually from one system to another. In May 2014, TeamViewer released a public API and today offers leading Technical Support and Customer Relationship Management (CRM) software providers embedded integration with their software. This will enable companies to incorporate TeamViewer features into their key commercial systems.

The TeamViewer plug-in for Spiceworks can be found in the Spiceworks Extension Center.

TeamViewer SDK Update

On September 22, 2014, TeamViewer announced the release of new development tools kit (SDK) to help mobile application developers integrate remote support features into their products.

The new SDK, with support for screen display, is compatible with iOS 7, iOS 8 and Android, is suitable for any application, primarily for applications in the B2B segment, applications running in kiosk mode, and user applications in which remote assistance from a specialist may be required.

The new TeamViewer SDK is free to download from the website integrate.teamviewer.com. To connect to the application, you must have a mobile support license ON with TeamViewer version 9.

For developers

Simultaneously with the beta version of TeamViewer 9, the company has released a new open API that will allow corporate customers to more tightly integrate TeamViewer software into the existing infrastructure. The TeamViewer API is designed for developers who want to increase the flexibility of their applications and is provided free of charge to licensed users.

The TeamViewer API has two important features: the reporting API, a language-independent REST API for extracting data from the TeamViewer Management Console, which saves time and improves reporting efficiency by automating complex reporting processes and integrating TeamViewer data with existing enterprise data; User Account Management API-Enables organizations to minimize data mismatch by synchronizing user data between an existing enterprise management system and TeamViewer. Developers will be able to create applications that manage TeamViewer user accounts within a company profile, migrate data from an existing IT infrastructure, or merge it with an existing IT infrastructure.

Users can access information about the TeamViewer API from the TeamViewer Developer and Integrator website (integrate.teamviewer.com).

The beta version of TeamViewer 9 for Windows, Mac and Linux is available for download. The feature set listed above depends on the operating system.

TeamViewer QuickSupport для Mac

Simultaneously with TeamViewer 9, the company released an update to the TeamViewer QuickSupport for Mac module . This is a client module that allows IT teams to provide instant technical support to users from any Mac, Linux or Windows device or mobile device without requiring installation and includes all the features available in the Windows version .

TeamViewer Integration with JIRA Error Tracking and Project Management

TeamViewer in December 2014 announced the integration of TeamViewer software with the JIRA bug tracking and project management system. With this integration, JIRA's collaboration features have become available, including the ability to interact remotely, view the online status of users, as well as communicate through chats, video calls, remote management sessions and presentations. Tight integration simplifies error resolution and improves collaboration.

To take advantage of all the capabilities of TeamViewer, JIRA users just need to install the corresponding plugin. This plugin adds to the JIRA system: chats, video calls, remote control and presentation - chat, call or screen demonstration can be started directly from the JIRA bug interface and immediately start discussing it with colleagues; Chat discussion and resolution - The user can always look into the error discussion history to find the information they need, or create separate group chats for ongoing discussions.

According to TeamViewer, Atlassian JIRA as a whole is a web-based system designed to track errors and manage projects. This system allows you to log and organize errors, distribute tasks and monitor their implementation.

The JIRA plugin is already available for download: on the integrate.teamviewer.com website and on the Atlassian Marketplace. TeamViewer, as well as its applications and plugins, are free for personal or non-commercial use.

TeamViewer 10

In December 2014, TeamViewer released TeamViewer 10 for computers running Windows, Mac OS and Linux. TeamViewer 10 has received new and optimized features that will help companies of all sizes unify, integrate and secure users on various devices while simplifying information sharing with new collaboration tools, TeamViewer told CNews.

For example, ON TeamViewer 10 includes advanced control capabilities that allow network administrators to distribute and enforce configuration policies through the TeamViewer Management Console. Any changes to the settings policies are automatically applied to all related systems. Thanks to the new (API Application Programming Interface) computers and contacts, users can easily integrate their computers and contacts into other applications. Thus, they can synchronize information, see the online status of customers, as well as access and manage contacts and assets from any software, the company said.

According to the developers, the performance of the new TeamViewer 10 has been improved. Among other things, the use of multi-core processor resources, the quality of HD sound transmission, faster entry and loading time of the management console are optimized.

Business partners and customers can communicate using video and VoIP with high image and audio quality without starting a screen demo session. Within one call, you can talk to several participants at the same time and use the screen demonstration at any time. Like regular screen demonstrations, TeamViewer video calls are always broadcast in encrypted form.

A complete correspondence history for all dialogs allows you to find the desired message from any device. Users can send offline messages or create persistent group chats. All chats are completely encrypted, which ensures confidentiality of negotiations.

The new single whitelist allows you to control access to devices from the management console - you no longer need to provide access on each device. Now you can add entire companies to the whitelist, instead of individual users.

At the same time, companies can customize online conference lounges and service requests according to corporate design. Users can now also add photos to their profiles. Such photos are displayed in the list of computers and contacts, chat windows, query dialog boxes, and in similar cases when you want to quickly identify a user or need to create a more professional image.

In addition, users can share files during meetings or remote management sessions using Dropbox, Google Drive, OneDrive, or Box cloud storage. Since the data is already in the "cloud," time and traffic are saved, and files can be shared from anywhere, emphasized in TeamViewer.

A new application is also available that allows you to remotely manage computers, and Windows Mac Linux with. Internet smartphone BlackBerry The application supports file transfer from remote computers, work with the keyboard (including keyboard combinations, for example, Ctrl + Alt + Del), special control gestures, including multi-touch gestures, Windows 8 real-time audio and video transmission, and much more.

In addition to the features mentioned above, the new version of the program features a fully integrated remote control panel for Mac OS X Yosemite with TeamViewer 10. Mas users can now customize the TeamViewer QuickJoin and TeamViewer Host modules and use the full-featured whiteboard even during remote management sessions, selecting the items to be displayed on their screen using the intuitive application selection function.

With TeamViewer 10, support services can also use Linux computers to support an expanding range of mobile devices. The new version of the software contains many other new functions, which can be found on the TeamViewer website.

2012

TeamViewer 8

TeamViewer announced the release of TeamViewer 8 in December 2012. This update extends the customer experience and is also more productive and convenient - for both remote management and online conferencing. Simultaneously with the new version, the company introduces the new TeamViewer Management Console module, a web browser-based administration tool designed specifically for companies and organizations that need advanced accounting capabilities, strict security principles and control over all TeamViewer user accounts.

The TeamViewer Management Console offers a completely new opportunity for technical support teams - both in small and large companies. The most important features of the new module include comprehensive user management, connection reporting for all sessions, and the ability to establish a one-click connection directly from a web browser.

TeamViewer Management Console offers a new set of features for managing users. All company employee accounts that provide technical support through TeamViewer software can be managed centrally using a dedicated web interface.

In addition, TeamViewer 8 offers a set of new business tools to users of software for remote computer management and online conferences. Among the innovations are the ability to transfer control of the connection session to another specialist, print a file from a remote computer on a local printer, as well as closer integration with, Microsoft Outlook which increases the convenience of online conferences.

ON TeamViewer 8 is compatible with OS Windows 8 and supports specific commands of this (operating system for example, Charms Bar) available in the toolbar of the remote computer control window. Support for touch screens and Multi-Touch technology will further simplify remote management of Windows 8 computers.

TeamViewer 8 also offers a new system service for computers running the Linux operating system. Now you can organize 24/7 access to Linux computers, including operations such as logging on/off and rebooting.

TeamViewer is offered on a one-time basis. All related services are included in the product price and a separate fee is not required for additional components. The minimum license price for business users, which includes support services and updates within the current version, is 20 thousand rubles. The new TeamViewer Management Console is only part of the Premium and Corporate licenses. For private and non-commercial users, TeamViewer is offered free of charge.

TeamViewer 8 for Linux

TeamViewer 8 for Linux offers new features that simplify the remote administration of computers in companies.

Now you can organize 24/7 access to Linux computers with TeamViewer 8 installed on them and use operations such as login/logout and reboot - the ideal solution for server maintenance and home office access.

Technical support specialists have the opportunity to invite their colleagues to an established remote management session and even transfer control of the session to them completely. Thus, user requests can be processed more quickly, without interruptions for setting up new sessions.

To more accurately document the actions and effectiveness of online learning, audio and video can now be recorded. Recording a session allows you to easily create notes and send them to employees who could not participate in the event.

Comments can be added as soon as the remote management session ends to improve documentation accuracy.

It is now easier to send individual groups from computer and contact lists to a support group, which speeds up access to shared client computers. You can assign read and write rights to each user individually.

In the 8th version of TeamViewer, Linux users are offered a new TeamViewer Management Console, a cloud-based administration tool that provides technical support specialists with access to TeamViewer accounts and contacts through a browser at any time and from anywhere in the world. The most important functions of the console include comprehensive user management, connection reporting for all sessions, and the ability to establish a one-click connection directly from a web browser. TeamViewer Management Console only comes with Premium and Corporate licenses.

Like all other TeamViewer products, the 8th version of Linux uses data encryption based on the RSA algorithm with open key exchange and 256-bit AES algorithm. This technology is based on the same standards used in https/SSL protocols and provides the maximum level of protection.

TeamViewer для Windows Phone 8

TeamViewer introduced a new mobile application with Windows Phone 8 in June 2013. Now users of smartphones on the Windows platform will be able to organize remote access to their computers using the TeamViewer application.

The novelty from TeamViewer allows users of Windows Phone 8 smartphones to safely manage their Windows, Mac or Linux computers from anywhere in the world. This application is designed for one-way remote access to computers from smartphones and was created taking into account the peculiarities of the Windows Phone 8 interface.

Like other TeamViewer solutions, the new application supports various platforms, which is convenient not only for commercial, but also for personal use. In addition to remote access, TeamViewer for Windows Phone 8 has a number of other functions, including: control using familiar movements, for example, zooming and scrolling with two fingers, as well as dragging objects; The ability to invoke commands on a Windows 8 computer Built-in list of computers and contacts support for multiple monitors, etc.

2011

TeamViewer 7

In this version, a completely new possibility of holding Internet meetings has been implemented and the set of remote access tools has been expanded, which are currently used by more than 100 million people. TeamViewer 7 allows you to start an online meeting with the click of a button. You can connect to the meeting using any browser that supports Flash technology; You do not need to install TeamViewer. TeamViewer 7 allows you to schedule meetings in advance and add them to the MicrosoftOutlook calendar . The organizer can send out invitations with all necessary instructions, including a URL and, if necessary, a phone number to participate in the teleconference.

During a fully interactive meeting, designed for up to 25 participants, you can provide access to your screen, organize a video conference, exchange text messages, use the presentation board, and send documents using the new file sharing system. The presenter can also pause, stop, and record sessions, and then convert the video to AVI format for future viewing.

TeamViewer 7 has expanded and improved an already impressive set of remote access capabilities. New products include full support for file transfer using the mouse between the session window and the local computer; full support for multi-monitor configurations, thanks to which users can see a picture from several remote monitors on several local monitors, the ability to save preferences, eliminating the need to set parameters every time a session is created, as well as screen shots. In addition, thanks to significant improvements, the TeamViewer Manager application, used to work with current and past sessions, began to work much faster (winning speeds up to 4x).

Like all other TeamViewer solutions, the new version provides encryption of all information transmitted between computers according to the 256-bit AES standard, which provides the maximum level of protection.

TeamViewer 7 for Windows can be downloaded now from the site www.teamviewer.com/version7. The TeamViewer Meeting app for Android is available in the Android Market. The iOS app will hit the App Store in December. A new version of the Mac software will be released in early 2012.

TeamViewer offers several types of perpetual licenses that adapt to the needs of customers and do not require regular payments. TeamViewer is sold on an all-inclusive basis; No components require additional licensing. The minimum price for a complete solution, including technical support and updates within one version, is 20,000 rubles. Private users of TeamViewer are provided completely free of charge without restrictions on the set of functions. For more information about pricing and licensing, see http://www.teamviewer.com/ru/licensing.

TeamViewer Manager 7 in Russian

TeamViewer, a developer ON for remote support and online meetings, announced in February 2012 the release of a localized version of TeamViewer Manager 7 in Russian.

The software is provided with TeamViewer Premium or Corporate licenses and is designed to store detailed information about TeamViewer connections. TeamViewer Manager is used by service companies that work with a large number of clients served by TeamViewer (for example, call centers and IT support companies) to manage TeamViewer connections and bill customers based on technical support sessions.

One of the main questions in the field of IT service asked by customers is the issue of billing for services. Customers need information about the actual remote technical support and how long it took to complete it. The situation is complicated by the fact that such questions often arise after a significant time after completion of work on remote technical support, when accurate information was not always stored, and the only evidence is the certificate of work.

TeamViewer 7 for Mac OS

The TeamViewer 7 for Mac OS version allows Mac users to communicate with TeamViewer 7 for Windows and hold online conferences with video and audio streaming over IP. The introduction of TeamViewer 7 for Mac makes cross-platform communication sessions possible between Windows, Linux, Mac, iOS and Android operating systems .

TeamViewer 7 for Mac OS X provides the following functionality:

TeamViewer Online Conferences:

• Launch of conferences and participation of up to 25 people
• Scheduling conferences and sending out invitations to all participants
• Users are assigned the roles of Speaker, Organizer and Participant, which may change during an online conference

Video and audio over IP (VoIP):

• It became possible to show and view videos both during an online conference and in a remote control session, which makes cooperation at a distance more personalized.
• Built-in video and audio support allows meeting organizers and technical support staff to meet with their customers and colleagues face-to-face, helping to establish trusting relationships between long-distance collaborators.

The Mac version of TeamViewer 7 expands the already large functionality for remote work with computers presented in previous versions. TeamViewer can start automatically when the operating system boots and run in the background. After installing TeamViewer, users can directly connect to this Mac computer by entering its ID number and password. The program provides not only incoming, but also outgoing connections with other systems.

TeamViewer Host for Mac

The new product provides 24/7 remote access to Mac computers and servers

TeamViewer, the developer of one of the most popular in the world , announced in June 2011 the release of TeamViewer Host for Mac, a solution that provides 24/7 access to Mac computers from any device on Mac, Linux, Windows, iPhone, iPad and Android platforms. TeamViewer Host for Mac is free for private use and ideal for accessing files and diagnosing offline computers and servers.

According to TeamViewer CEO Holger Felgner: "TeamViewer Host for Mac gives users the freedom to control their Mac computers from everywhere: during vacation, at work or even on the go. Specialists can connect to their Mac computers to access files while at home or on the go "

Installing TeamViewer Host for Mac is very simple. The software can be downloaded in a few minutes and each computer will be assigned a unique identifier and password. After installation, the TeamViewer Host process starts working in the background, which automatically starts when the computer boots.

By installing TeamViewer, users can instantly connect to any offline computer with its ID and password. By connecting to a computer or server, it can be managed as if the user was sitting directly in front of it.

Here is what Pavel Konstantinov, Deputy Director for Production of KIS TsVS LLC, says about using TeamViewer Host Mac: "We use version 5 and 6. The reviews are only positive! All our customers appreciated the ability to connect to their computer for assistance. Using TeamViewer allows us to implement our services completely remotely, erasing all distances - this is certainly a huge plus! "

TeamViewer Host for Mac offers a variety of features that will be useful to administrators. For example, you can use Remote Restart to restart a stand-alone computer, which may be necessary when installing or updating software. You can also switch between user profiles without interrupting the session to provide additional support.

TeamViewer Host for Mac is part of the new TeamViewer 6 solution. This software is compatible with Mac OS X 10.4 and later. The TeamViewer professional license entitles you to an unlimited number of server module installations.

Like all other TeamViewer solutions, TeamViewer Host for Mac meets the highest security standards. In particular, it uses encryption according to the 256-bit AES standard. This decision has been approved by several quality control organizations, including Fiducia, which has certified TeamViewer for use in the financial sector.

The latest TeamViewer for Mac update provides Apple Mac OS X Lion users with seamless remote access to other computers, as well as the ability to work with the most familiar operating system. " TeamViewer for Mac is a cross-platform software that provides 24/7 remote access from a Mac computer to another Mac, Linux, or Windows computer. In addition, by installing ON TeamViewer for Mac or TeamViewer Host for Mac on their computer, users can access their Mac computers on the go, directly from their devices running iOS or Android. These updates will allow Mac users who have already migrated to Apple Mac OS X Lion to remotely access all of their documents and applications using TeamViewer. Like all TeamViewer solutions, TeamViewer for Mac supports the highest security standards, including 256-bit AES encryption. This decision was recognized by several quality control organizations, including Fiducia, and received permission to use and implement in the financial sector.

TeamViewer with Windows 8 Certificate

The seventh version of TeamViewer was tested against Microsoft standards to ensure successful interaction with the new technologies implemented Windows in 8. According to the test results, confirmation was obtained of the full compatibility of the program with the new Microsoft platform. In particular, ON TeamViewer was supposed to demonstrate the ease of installation on Windows 8, as well as compliance with all security criteria, Microsoft including protection against manipulation and attacks.

TeamViewer expects many of the company's customers to move to the new Microsoft platform in the near future. And the presence of a certificate gives TeamViewer 7 users confidence that by switching to the new version of the OS, they will be able to continue to use all the functions of TeamViewer.

Notes