Telfin.Softphone

2025: Launch of online chats in expansion

Telphin has updated the Telfin.Soft extension to work from the browser. Now, in addition to voice communications, the application supports a text format of communication - users can not only call directly from the browser, but also correspond in chats in WhatsApp, Telegram and Avito. Telfin announced this on August 13, 2025.

Now the Telfin.Soft extension for the Google Chrome browser helps companies conduct continuous omnichannel communications without having to switch between windows and applications. You can communicate with customers both through calls and by texting in WhatsApp and Telegram messengers, as well as on the Avito ad site.

Due to omnichannality, the cognitive burden on employees is reduced; they save time and respond more quickly to priority requests. In addition, users of the Telfin.Softphone extension have access to a general communication history, convenient search and filtering by chat, which also increases the efficiency of specialists.

Online chats in the extension "Telfin. Footphone" is a convenient solution for end customers. They no longer need to repeatedly repeat requests or clarify information. Continuous communication and synchronization of data between channels allows you to solve problems more quickly. And maintaining a unified history of interactions with buyers provides more accurate and relevant answers to questions, "said Vyacheslav Isakov, Telfin product manager.

You can connect the possibilities of correspondence in instant messengers directly from the extension "Telfin. The phone" in the personal account of the virtual PBX "Telfin. Office." Chats are available for both individual employees and a team of professionals, such as Sales or Support. Collaboration in instant messengers allows you to respond as quickly as possible to customer requests on behalf of the company.

Users of the updated service from Telfin can call customers, send them voice and text messages, exchange files, and react to requests directly from the extension. It is possible to pin important dialogs, block and delete correspondence, cancel erroneously sent messages. You can find a client and initiate communication with him by phone number or username.

2024

Starting the Virtual Assistant

Telfin has launched the Virtual Assistant, which allows you to process telephone conversations using artificial intelligence. The developer announced this on June 27, 2024.

"Virtual Assistant" is built into the extension "Telfin. Background" for browser Chrome. It translates calls into text and processes them according to user requests. Basic pre-configured assistant scenarios are already available to all customers.

He can prepare a summary of the call by separately highlighting the issues and proposals that were discussed during the conversation, as well as formulating the decision that the parties came to as a result of the discussion. Also, following the results of communication, the "Virtual Assistant" automatically creates a status letter with a meeting protocol.

In addition to the pre-configured functionality, users can independently expand the list of available assistant scenarios and set their own "promtas."

The solution is based on a browser extension that allows you to make and receive calls on your computer. Previously, users already had access to a list of made and processed calls, as well as recordings that, if necessary, can be played again.

Thanks to the service "Virtual Assistant" in "Telfin. The background" added the functionality of converting calls into text. The application analyzes the information received using GPT and clarifies the results based on user requests.

We have created a universal tool suitable for different businesses and a wide range of tasks. Our solution is easily customizable, the client can independently write a request for the language model and apply it to the desired conversations. The application will help automate the routine processes associated with fixing agreements, as well as significantly increase the speed of processing information following telephone meetings, - commented Alexander Krasnikov, technical director of Telfin.

Available in English

Telfin has updated the software phone extension for Google Chrome to meet the requirements of the Chrome Manifest V3 extension system. Now the softphone is available not only in the Russian, but also in the English version, in addition, the possibilities for receiving and processing calls have been added, the design of the software interface has changed. The developer announced this on February 20, 2024.

After analyzing the growth in demand for the application from foreign users, Telfin localized the software phone and presented its English-language version. By default, the software works in Russian, while any user can switch the application to English for free.

For the convenience of working with contacts, their classification and search, new features were added. A dated history of all communications is maintained with the ability to write a message to the client directly from the extension. Also, users no longer need to update their phone number to send SMS, now it is automatically pulled up when the software is turned on on different devices.

Updated service features are already available to current users. For a new connection, just download the free extension of the Telfin software phone in the Google Chrome marketplace.

2021: Update for Google Chrome

On August 12, 2021, Telfin announced that additional functions and additional modes of operation of the application have become available in the Telfin.Softphone extension.

Now the extension supports two modes of operation: a full-fledged softphone for processing calls directly from the Google Chrome browser and a call back alert. If the second mode of operation is selected, the application initiates a call to other equipment where the extension number of the subscriber is registered. This can be an IP phone, a fixed phone with a SIP adapter, or a mobile phone in case of forwarding.

The subscriber selects the operation mode of the application at the time of its opening. When using a softphone, one call is displayed, in case of a call back notification, the subscriber sees all calls. Thus, information about calls is provided in real time, - said Ivan Pavlov, project manager Telfin.

Regardless of the operating mode of the application, when using integration with AmoCRM, Telfin.Soft now displays customer cards. When answering a call, a company employee pops up a browser notification about the received call. If the function of creating a contact or transaction is not enabled, you can do this automatically by selecting the appropriate option in the notification. If the subscriber's data is already in the system, at the time of answering the call, the employee can view the communication history by simply clicking on the "Customer Card" button in the notification.

Now in the extension, information about SMS is updated instantly, for this you do not need to exit the application. The user immediately sees the status of the message: sent, sent, not sent. And, for example, if the SMS has not gone away, a company employee can quickly contact the corporate technical support service to troubleshoot the network or identify a server error.

Another new option for expanding "Telfin. Footphone" was calls with a donator at the link. An employee of the company can not only directly call a client or partner from his corporate website, but also automatically make a donation, specifying the necessary extension number after the main phone.

At the moment, the extension "Telfin.Softphone" has been used in practice by more than 1000 users. Demand for the service grows by an average of 15% each month, so Telfin team plans to continue to expand the app's capabilities. Thanks to this solution, subscribers are not distracted by dialing a number from a mobile or landline phone, searching for client data in CRM and work comfortably "in one window."

2005: Development of "Telfin.Softphone"

In 2005, Telfin developed Telfin.Softphone for calls from PCs and mobile devices.