TransTeleCom Virtual PBX

2024

Ability to set up a personal employee schedule

The virtual PBX of the TransTeleCom Company allows you to set up a personal schedule of employees. The developer announced this on April 23, 2024.

The system provides different variants of individual schedules. If you choose the one on which a particular person works (for example, "two in two"), and calls come to him only during the hours when he works. The rest of the time, the employee's number is excluded from the queue, and if customers call him directly, then such calls can be forwarded to colleagues. As a result, the manager receives calls only during working hours, and the clients are the sincere goodwill of the competent and professional employee who serves their call.

A virtual PBX is a service that creates the basis for human communication. And we are constantly working to ensure that the communications of our clients are productive and positive, - commented Alexander Nikolaev, head of the marketing department of TransTeleCom Company JSC.

Integration with E-Staff Software

The Company's Virtual PBX product Transtelecom makes it easier to work with candidates and applicants thanks to the integration c. software E-Staff TransTeleCom announced this on April 3, 2024.

This integration allows you to solve a number of business tasks of the personnel department. With its help, you can reduce the cost of routine operations, increase the loyalty of customers and candidates, identify weaknesses in the process of processing incoming calls, and monitor the quality of work of employees.

Combining the functionality of the Virtual PBX and E-Staff makes the recruiting process more efficient. A human resources employee now has options such as calling a candidate or contact person in one click, automatically identifying a candidate or contact person by phone number when an incoming call is made, and the head of the recruiting department will be able to view call history, analytics by the number of incoming calls, waiting time, the percentage of failed calls, and also listen to recordings of any conversations.

In April 2024, in any business, the work of telephony should be integrated with other systems of the company - this increases the efficiency of processes and simplifies control. More than fifty integrations with various software products TransTeleCom implemented at the Company's Virtual PBX. Collaboration with the specialized platform E-Staff will help organize recruitment work at a completely new level, combining the strengths of both products for the benefit of your business, - said Ilya Gudenko, Head of the Telecom Business Development Department of TransTeleCom Company JSC.

Flexible configuration of access rights

The product of TransTeleCom "Virtual PBX" is developing and expanding its functionality. One of the useful options is the ability to flexibly configure access rights. This was announced by TransTeleCom on February 7, 2024.

Different user roles allow you to differentiate between access levels and edit rights for specific employee groups. For example, adding the Department Manager role allows an employee to be aware of and manage all of his or her department's performance parameters without the ability to change general VATS settings.

By default, the Department Manager can view the history of external calls of his employees and listen to their records, set up forwarding to other departments or to a mobile number for himself and his department employees; change the call distribution algorithm in your department and much more.

The rest of the capabilities of the Department Manager role can be customized depending on which rights are required in a particular situation according to the business processes.

Maximum adaptation of the product to the customer's needs makes it possible to significantly increase the efficiency of the Virtual PBX for the business of the client company, - said Ilya Gudenko, Head of the Telecom Business Development Department of TransTeleCom Company JSC.

Ability to simplify and standardize phone number settings

Digital Services Provider TransTeleCom expands business opportunities with updated functionality of the Virtual PBX product. TransTeleCom announced this on January 30, 2024.

Now, using the service, the client company can simplify and standardize the settings of phone numbers.

The bulk number setting option will be useful for companies that have many numbers with the same or similar settings. In the updated version of the product, TransTeleCom offers two ways to quickly and without errors configure a large number of numbers - combine numbers into groups or copy the number settings.

Creating number groups is the best solution if customers need multiple numbers with exactly the same settings (for example, when launching campaigns). The greeting, schedule and route of calls for all grouped numbers will be the same, and the change in the settings of the number group will automatically apply to each number included in the group.

Another scenario is when only part of the settings matches for several numbers. For example, the greeting is the same for all numbers, and the schedule is different. To quickly change the greeting on all rooms at once, now you can just copy it. This allows you to quickly and flexibly configure 2 or more numbers, but at the same time retain the ability to change any of them separately.

Virtual PBX from TransTeleCom Company has a number of plus. Extensive functionality, ease of integration and easy migration from the old PBX, rapid deployment, scalability - all this allows the business to optimally use the proposed tools, - commented Ilya Gudenko, Head of the Telecom Business Development Department of TransTeleCom.

2018: Launch of "Virtual PBX"

TransTeleCom (TTK) launched the Virtual PBX in April 2018. As a result, full functionality of automated telephone exchanges TransTeleCom now available to corporate customers without the need for expensive implementations, the company emphasized.

The Virtual PBX service provides the full range of functions of a full-fledged office telephone exchange: IVR system, call processing scenarios, the ability to record conversations, audio conferencing, personal account with call statistics, employee shortcodes. The product includes ready-made modules for integration with popular CRM systems.

According to TTK, "Virtual TransTeleCom" is an alternative to classic telephone stations due to the fact that it does not require capital investments and the presence of specially trained personnel in the staff. Functional development and 24-hour product support are provided free of charge, and all product features become available to the client immediately after connection. TransTeleCom offers three types of tariff plans for the use of virtual PBXs, the cost of the most affordable is 490 rubles per month.

The product that we put on the market has great potential for solving the business problems of customers. Integration with CRM, deep analytics, queue call back ordering functions, SMS alerts make our virtual PBX a full-fledged sales management tool. The ability to integrate the PBX with an existing CRM allows you to assess the effectiveness of the sales department, monitor and improve the quality of the call center. Ready-made integration modules with popular collection systems provide ample opportunities to manage the effectiveness of advertising campaigns, - commented on the launch of the product Alexander Dubinin, Head of Business Development at the Corporate and State Market of TransTeleCom.

As of April 19, the Virtual PBX service from TransTeleCom is available to corporate clients in, To Moscow,, St. Petersburg,, Novosibirsk,, Yekaterinburg,, Omsk,, Perm,, Kemerovo,, Kaliningrad,, Tyumen,,,, Astrakhan Volgograd Barrow Nizhny Novgorod Orenburg Balakovo, To Penza To Ufa Chelyabinsk Khabarovsk Volsk Ulan-Ude, Marx and Frolovo. In the future, the geography of the service is planned to be expanded.

Шаблон:Virtual PBX