The Russia's first robot official started working in administration of Perm Krai

2020: Testing of the robot official

On January 20, 2020 the Ministry of information development and communication of Perm Krai announced TAdviser that the robot concierge began to hold consultations, to issue admissions and to write on acceptance in the building of Perm Krai. For January, 2020 there is a technical testing and debugging of workflows of "the mechanical concierge".

According to the producer, Promobot works more precisely than the person: he is not mistaken, does not distract and he cannot be deceived. It is enough to visitor to attach the passport to the scanner – the robot for several seconds will verify authenticity of the document and existence of record of the guest on acceptance, and then will issue the admission. Promobot will also help to register in acceptance, will prompt how to pass to the necessary office, and if necessary – itself will contact a reception and will specify whether really there wait for the visitor.

The first deputy minister of information development and communication of Perm Krai Alexander Maslov noted that the robot is capable more qualitatively, quicker and at any time to render to inhabitants necessary services, at the same time it is not influenced by external factors.

We keep in focus of the person that it was convenient to inhabitants to obtain information, to send the appeal. The robot will not replace the person, it will perform only some functions. In the region there is already an experience of use of the robot – it works year in MFC. Using the robot it is possible to specify the status of documents, to consult on services of MFC and also to fill in the application form and to receive priority service out of turn at the expense of what loading of administrators and operators significantly decreased, told Alexander Maslov

According to edge MFC, since March, 2019 Promobot accepted more than 25.5 thousand addresses, the average time of application via the robot is made by 1 minute 10 seconds. Thanks to the mechanical employee, each administrator saves about 43 minutes a day.

The purpose of service robotics – to simplify service process, to exclude a negative human factor from rendering services, including in state institutions. Our robot issues the admission in only 8 seconds while the administrator on a reception spends for it more than a minute. For visitors of public institution speed – categorically important factor. And we successfully solved this problem, emphasized Alexey Yuzhakov, the chairman of the board of directors of Promobot

As note in administration, Perm the President Russia Vladimir Putin, the Chairman already examined development of IT specialists Governments of the Russian Federation Dmitry Medvedev during working trips of century Perm.

Positive experience of use of robots for consultation in Perm Krai already is. For example, since the end of November, 2018 in one of the edge Multifunction centers Promorobot Helper works. Besides, experience of implementation of artificial intelligence in work of MFC has the Yamalo-Nenets Autonomous Area (Salekhard). The robot began to work practically here from the moment of opening of branch. Decrease in load of administrators of the hall became result of work of "the iron specialist" – an overwhelming part of visitors began to address for consultation it. Also the level of satisfaction of citizens with work of the multifunction center increased.

It is reported that Promobota is going to involve the Perm state medical university of the academician E.A. Wagner in the work. According to on the website of developer company, the robot exercise machine will model acceptance at the doctor and to estimate knowledge of students of medical schools and also to analyze the sequence of questions of future doctor according to clinical recommendations and to estimate, the diagnosis is how precisely made and treatment is appointed. The received results and the history of acceptance will go to the teacher who studies actions of the student, makes the decision on exposure of assessment or asks additional questions to the student.