Aero Disk migrated from Jira Service Manager to SimpleOne ITSM

2023: Move to SimpleOne ITSM

The company AERO DISK"" switched from a foreign solution Jira to a domestic one. SimpleOne ITSM system The company SimpleOne (Simpson 1) announced this on January 11, 2024. The transition took three months and allowed the company to continue operating normally after leaving Atlassian Russian the market. System Integrator the project was made by LLC "."Media bodies

For us, the possibility of seamless migration, the data functionality of the solution, which is not inferior to Jira, the availability of low-code tools for customizing processes, as well as the ability to integrate Bitriks24 with and in chat boat. Based on Telegram these criteria, the Media-Body integrator invited us to migrate to the the Russian ITSM SimpleOne system, - said the Vyacheslav Volodkovich general director of AERODISK.

Work on the project took place from May to August 2023. For three months, the Media-Tel team carried out a number of stages:

• gathered requirements, developed and deployed a prototype solution;
• finalized, tested and integrated the system with Bitrix24;
• launched the SimpleOne solution into commercial operation.

The SimpleOne platform, on the one hand, provides a large set of low-code tools for quick design, and on the other, does not limit the possibility of using pro-code tools where necessary. During the implementation of the project for AERODISK, we could solve some non-standard tasks with scripts at any time. This was especially true when our team plunged into the topic of monitoring the timing of the completion of contracts of AERODISK clients and the subsequent work on their prolongation, - said Vladimir Lyaleko, director of the center "IT Services Management" of Media-Tel LLC.

As a result of the migration to the SimpleOne ITSM system, AERODISK received:

• customization of the user portal in accordance with the company's brand book, adaptive layout, forms for registration and processing of applications;
• Setting up three customer service levels (Premium, Business, Standard) with different processes and communication channels
• the ability to refine the system for current business tasks due to the flexible solution architecture;
• automated monitoring of warranty service terms and notification of customers when the end of contracts is approaching;
• integration with Bitrix24 and chatbot in Telegram.

The AERODISK team plans to further scale the SimpleOne ITSM system and deeper integration with Bitrix24. The integrator of Devoteam Group LLC, for its part, is ready to provide support as needed.

{{quote 'The project with AERODISK has become an example of the fact that the SimpleOne ITSM system can replace foreign solutions without losing functionality. Thanks to the predefined processes in our "box" and low-code tools, the duration of such projects is often only a few months. The Media-Body team demonstrated high expertise in the implementation of SimpleOne solutions and an individual approach to solving client problems - commented Sergey Chukanov, CEO of SimpleOne. }}