"Russian Post" will digitize the written correspondence of the development group "Plane"

2021: Plans to digitize written correspondence

The Russian Post on July 27, 2021 announced that it would digitize the written correspondence of the Aeroplane development group.

We are talking about the digitization of incoming correspondence by the Post and its transfer to customers in electronic form, including with the introduction of electronic document flow into internal systems.

The Post Office conducted a number of pilot projects on the digitization of written correspondence with government agencies, companies from the medical and construction industries. Some of them, including the Airplane development group, continued cooperation with the Post Office, concluding a contract for this service. From February to June, the Post digitized more than 5,500 documents (50,000 pages) of the Aircraft group, which is about half of the company's document flow. By the end of 2021, partners plan to digitize the entire document flow of the Group of Companies.

The service is able to reduce the cost of processing paper correspondence by a third. According to the estimates of the Post, the business on average spends about 35,000 rubles. to process each 1000 paper letters from government bodies, partners or customers. Digitization services reduce this figure to 25,000 rubles. In addition to the direct economic effect, the delivery time of correspondence is reduced, sick leave and vacation of document management employees do not affect the processing of the flow of letters, and equipment breakdowns do not cause a delay in preparing an official response. The receipt of unwanted correspondence is cut off by the Mail and does not take the time of the organization's employees.

Among the general flow of letters are those that need to be prepared as soon as possible. Even a small delay can provoke negative consequences. Claims, appeals of citizens, court letters, letters from bailiffs, etc., are digitized and transferred to the client in the first place, which avoids the risks associated with violation of the response time.

We are pleased to provide our customers with a service that can accelerate their business and offer cost savings that can be aimed at developing key functions and improving customer service - just as the Post does, "commented Kirill Burtny, director of the new projects department of the Russian Post.

The project of digitizing correspondence and switching to registered e-mails will help the Aircraft group save up to 20% of the costs in the direction on document management processes. In addition, thanks to the transfer of incoming correspondence to electronic form, we almost completely excluded the risk of late receipt of mail, "said Dmitry Volkov, head of the internal audit department of the Aeroplane group.

ABBYY is the technology partner of the Post Office. The ABBYY FlexiCapture platform automatically recognizes the text of the letter and the attached documents, extracts key fields for filling out the registration card. The digitized version of the letter in pdf format and the registration card are sent to the customer's personal account or electronic document management system, which eliminates the need to send couriers for correspondence to the offices of the Post Office. Transmission of information in electronic form takes no more than 1 minutes.

During 2021, Mail plans to set up an automatic classification of correspondence by document types and letter topics, as well as increase the number of fields that are retrieved automatically. This will reduce customer input costs and data ensure that the correspondence received can be routed to responsible managers within companies.