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Project

Apogey-Metall (NanoIP of automatic telephone exchange of nanoIP-automatic telephone exchange 511X)

Customers: Apogey-Metall

Moscow; Trade

Product: Call Center Infinity

Project date: 2014/03  - 2014/09

On July 7, 2014 The First BIT company announced end of the complex project on creation of a management system in Apogey-Metall company.

Project Results

The automated system is created by means of integration of a line of software products: "1C: Trade Management", "BIT: CRM 8", "1C: Accounting", "BIT .FINANS", "Infinity IP PBX", "1C: Personel assessment", "1C: Payroll and HR Management", 1C: Bitrix and QlikView. The functional covering of all requirements of the enterprise for questions of accounting and business management is reached.

  • 220 jobs are automated.
  • The efficiency of sales and marketing activity grew by 12% without staff increase of employees.
  • The possibility of the analysis, acceptance of business solutions and distribution of efforts of personnel on the basis of objective data is implemented.
  • Operational and forecast production planning was reduced by warehouse stocks by 9%.
  • The period of accomplishment of orders was on average reduced by 12 hours.
  • The analysis of a current status of business allowed to optimize business processes of functioning of commercial service, as a result conversion of addresses of customers became almost absolute,
  • The automated preparation of the regulated reporting according to requirements of the legislation released 2 working days of financial service during delivery.

Implementation of NanoIP of automatic telephone exchange is carried out within the complex project.