Aris Serpukhov (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2021: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at ARIS LLC

The introduction 1C:Enterprise 8. Trade and Customer Relationship Management (CRM) of "" in the company Arys"" helped to improve the interaction with customers and ensure stable growth. business

Aris was founded in 1994. He is engaged in the supply and maintenance of office equipment for legal entities.

The company is developing dynamically in the market, the number of customers is growing, keeping records in Excel tables and on paper becomes extremely inconvenient. Information is forgotten, lost, entered late. Management decided to switch to accounting using software.

The automation partner was 1C-Rarus, an experienced 1C partner, with many cases to solve similar problems.

The meeting outlined the goals of automation:

• Storage of information about customers;
• Comprehensive management trade of operations and relationships with customers;
• An opportunity for management to see the work of the company "like in the palm of your hand."

On the advice of 1C-Rarus specialists, the choice of software is made in favor of the 1C:Enterprise 8 solution. Trade and Customer Relationship Management (CRM). "

Automation results

• Implementation "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) "made it possible to make work with each customer visual and controlled. The system fully reflects the chain of relationships: from the initial request, conclusion of a contract, to the control of closing documents and payments. Managers are motivated to record contact information, agreements reached as fully as possible, indicate the terms of contracts and monitor their implementation.
• The mechanisms for planning responses to customer requests have been launched: calls, meetings and emails. The customer dump has decreased, and the number of successful transactions has grown.
• Based on management reports in 1C, management analyzes the work of the business, assesses the profitability of fulfilling orders. Cost control has been strengthened, the process of their optimization has been launched.
• By implementing "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "managed to organize convenient accounting and maintain stable growth in the company's profits.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Retail trade
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers