Bridgestone demands from IBM $0.5 billion for the broken IT project

In November, 2013 the famous producer of buses, the Bridgestone company, accused IBM of failure of implementation of an information system therefore "business operations of the company were plunged into chaos", it is stated in the claim of Bridgestone which is filed a lawsuit against IBM.

The information system cost Bridgestone $75 million and was put into operation in January, 2012. Within the first three months of use in a system serious defects were revealed, customers claim.

So, in the document it is said: "Buses which had to go by orders to clients were stored in distribution centers, warehouses it is less and even the trailers parked on parking. As a result the company was forced to rent a huge number of extra warehouse spaces, having incurred big costs".

Besides, in a system data on a set of orders were lost, distorted, a part of orders were duplicated, and a part – are processed only partially, consider in Bridgestone. IBM, on the contrary, blames for failure to the system of the producer of a car of component parts.

As commented on IBM in ^[1], problems in operability of an information system were caused by the fact that Bridgestone did not execute the part of a project work, and the integrator completed the part of work in time and within the budget.

As a result of Bridgestone submitted a claim against IBM for the amount of $600 million of district court of Neshnvil, the USA. The company assesses the actual damage at $200 million, other amount – reputation costs. The company notes that order processing is connected with a heavy load: she receives about 1 order per second which go to 62 thousand places.

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