NORBIT automated the delivery service in Leroy Merlin

2020: Creation of a management system for delivery

The NORBIT company (enters into LANIT group) develops a management system for delivery (Customer Delivery System) in Leroy Merlin – one of the European DIY retailers. In a project deliverable process of the goods delivery of Leroy Merlin became transparent. Now control of timeliness of delivery to buyers (On-time indicator) is exercised by logistic partners of the company. Lanit reported about it on February 6, 2020.

The single system allowed to increase quality and efficiency of planning of delivery, to strengthen control of work of transport companies due to monitoring of processes of delivery in real time and identifications of problems in the automatic mode. The delivery service provides accurate accounting of costs and optimizes cost value of transportations.

Daily by means of contractors of Leroy Merlin executes more than 8 thousand deliveries in 70 cities of the country. Therefore increased requirements to security of personal data of clients by transfer to their transport companies and control of level of customer service when performing the service delivery became important feature of the project.

In a system processes on formation and accounting of requests for delivery, selection and completing of vehicles depending on load dimensions and also monitoring of execution of orders are configured. Using a time recording logisticians monitor loading of drivers and couriers of transport companies.

In Customer Delivery System 4 main blocks function: planning and routing, monitoring and execution, mobile application of the courier and administration. The Planning and Routing block includes different processes on drawing up routes taking into account geography of orders, automatic distribution of requests by routes and formation of accompanying documents. "Monitoring and execution" allows to perform tracking using service " Yandex.routing " and proprietary mobile application, to make changes to the laid route in real time. Using mobile application it is possible to control arrival in a loading point, to note the beginning and the end of loading, to make a call to the client with fixing of history and results of communication and also to transfer data on change of the order in real time. Also in the near future in a system it is going to implement functionality of payment of goods directly on a delivery address, and not just in shop.

In the conditions of the high competition for us became important in time to optimize processes of the goods delivery for preserving of a customer loyalty. We made several attempts to automate delivery processes: tried to replicate the solution of the western office, implemented the boxed solution. All these attempts did not bring desirable result. As a result, we decided to develop own system of delivery Customer Delivery System. The solution allows to optimize routing of delivery of customer orders of Leroy Merlin and gives the chance to control work of transport services on the whole country, noted Dmitry Mamonov, the area director of client delivery of Leroy Merlin

A system assumes a set of scenarios, most quickly reacts to any changes and prevents a possibility of approach of critical incidents and also allows to visualize data on all routes. Service allows to consider a large amount of characteristics during daily creation of routes: delivery zones, compatibility of loads, choice of transport, packaging of goods, etc. It is sure, algorithms of service will make work of the employees involved in all chain of process of delivery more flexible and effective told Anton Chekhonin, the CEO of NORBIT