Dial (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2022: Automation of the sales department at Dial LLC using the 1C: Trade and Customer Relations Management (CRM) PP

About Customer and Project

Dial LLC provides services for:

• supply of industrial chemistry
• transportation of dangerous goods
• laboratory tests.

The company's management pays special attention to the quality of customer service, for this purpose, work is ongoing to improve technologies and internal processes.

With the increase in the number of orders to maintain a high quality of interaction with the customer base, there was a need for a specialized accounting system.

We turned to professionals in the field of automation - the Nizhny Novgorod branch of 1C-Rarus. Managers helped organize the tasks and requirements of management and offered the right software solution. The module "1C:Enterprise 8. Trade and Customer Relationship Management (CRM). " The information system fully covers the tasks of the project to record and control phone calls, reduce the time spent processing customer orders, and optimize the labor intensity of recording interactions with the client.

1C-Rarus specialists (Nizhny Novgorod) took into account the wishes of the leadership of Dial LLC and configured the information base, integrated the functionality of SoftFon telephony .

Summing up the results of the collaboration, the customer notes:

• It was possible to abandon the outdated trading program and consolidate the entire process of interaction with customers and sales management in "1C:Enterprise 8. Trade and Customer Relationship Management (CRM). " The history of cooperation with each client is kept. The possibility of loss of information is excluded;
• Managers of Dial LLC promptly process all incoming requests, without failures in work and delays in deliveries. The response rate to the request increased by 50%;
• With the introduction of telephony, the dispatcher immediately identifies the call and switches to the manager assigned to the buyer. Customers don't have to wait long on the tube;
• Automation provided 100% recording of incoming calls and recording of telephone conversations. More than one request does not go unanswered, which increases the number of sales and profits of the company;
• The management has a tool for monitoring operational activities.

Cooperation between Dial LLC and the Nizhny Novgorod branch of 1C-Rarus continues in terms of information system support.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

Preferential support for 1S:ITS has been issued.

Works performed

The following works were performed:

• Integration with other 1C: Enterprise-based systems
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Collect and analyze customer requirements for the automated system
• Creating User Rights Interfaces and Sets