Quality management system of Rostelecom services

Quality management system of services of PJSC Rostelecom

• Rostelecom is one of the biggest IT infrastructures of the Russian Federation today
• Use of outsourcing for maintenance Business of critical services
• Concentration only on monitoring of IT of infrastructure – a deadlock way
• Formation Business – the focused KPI – a basis of our approach to monitoring
• Monitoring from quality of service from the point of view of the end user
• Integration with the existing monitoring systems

On monitoring business services with which users in Moscow and two ^[1]: •Oracle E-Business Suite

• ESED
• Exchange Mail Service

•CRM

• ACP Interconnect

•Hyperion

• LCR

•CMS •Service Desk

• ESPP
• ELK
• Billing

The chart of deployment Dynatrace DCRUM in PJSC Rostelecom

Effects of implementing solution

• Control of fulfillment of requirements of SLA
• Control of KPI on transactions in business applications
• Deep analysis of IT services
• Optimization of IT of architecture
• Optimization of sweep rate of solution

The provided statistics:

• Availability of IT services to users
• Data transmission network condition: errors, response time, the used channel, etc.
• Status of transactions of end users: influence of network and server components on performance of transactions
• A status of IT services with splitting on location of end users
• Control of accomplishment of SLA by external contractors

High-level overview of a status of services Rostelecom

Main Dashbord of the Monitoring system Rostelecom

Profound statistics on users Rostelecom

Control business of transactions Rostelecom

Assessment of investments in IT Rostelecom

Detailed statistics on applications Rostelecom

Development of a monitoring system is Installation of agents on business critical services for identification of problems with work of information systems from within

Notes