MTS Exolve has introduced a voice robot in EcoTek

2024: Voice Robot Implementation

MTS Exolve - a developer of communication solutions for business, developed voice a robot for the company EcoTech"," one of the regional operators for waste management in. Kemerovo region MTS Exolve reported on December 12, 2024.

The digital assistant is designed to facilitate interaction between EcoTech and its clients - legal entities, promptly recalling the terms of payment and accrual amounts, as well as payment methods. This solution allows you to not only speed up the refund process, but also improve the quality of customer service.

The digital assistant is able to make 5 calls per second on several lines at the same time, thanks to which it is possible to achieve high speed and quality of call processing. The use of voice assistant allows you to automate the work of personal managers, which leads to a reduction in labor costs and an increase in the speed of interaction with consumers.

For us as a regional operator, the launch of a voice robot is an important stage in the modernization of customer service, "commented Natalya Shishkina, Deputy General Director for Public Relations at EcoTech LLC. - A modern digital assistant is a comfortable interlocutor who is able to adapt to a person, conduct a dialogue and record payment agreements. In the future, we plan to expand the functionality of the voice robot in order to introduce new opportunities to improve the level of service.

In the face of growing requirements ecology for and compliance with recycling standards, EcoTech's solution to integrate of a voice robot into the customer service system is a natural step, "commented MTS Exolve Sales and Service Director. - Costas DubosasOur robots help to automate, their business processes high throughput will significantly reduce the burden on employees, improve the quality of service and increase customer satisfaction.