Formula of the Taxi (1C: Manufacturing Enterprise Management 8.0)

The data center "1C-Rarus" automated Taxi Formula company (Moscow). The main services of the company are united in an information system on the 1C:Enterprise 8 platform: dispatching office, sales department, service of operation of cars, accounting. Processing of information is automated, beginning from booking and finishing with settlement with clients, drivers and employees and also obtaining reports. The module of mobile application for drivers allowing to receive and transfer quickly information on orders to dispatching office is implemented. The ACS allows to control work of 200 and more drivers on the line and provides high-quality customer service, including more than 250 corporate clients.

With growth of volume of transportations, emergence of new services and increase in a taxi pool the management made the decision on creation at the enterprise of the automated control system. The partner in automation selected 1C-Rarus company which offered industry 1C: Compatible solutions "Control of motor transport. Passenger traffic and taxi" and "1C Rarus: The softphone" on the 1C:Enterprise 8 platform and also "1C: Accounting 8".

As a result of implementation the following departments were automated:

• Dispatching center;
• Department of work with corporate clients;
• Service of operation of cars;
• Accounting.

The Customer got the following advantages in a project deliverable:

Dispatching center:

• All cycle of work with orders (from acceptance before end), history logging of events by orders and changes by users of especially important details of the order (an order amount, the address and time of giving, etc.) is automated.
• Jointly with specialists of IT department of Taxi Formula company the module of mobile application is developed for drivers. Via netbooks drivers quickly obtain information on free orders, and also messages from managers without use of radio stations. Now the ACS automatically, without participation of the manager, distributes orders, considering real location of each driver and selecting the next, and also considering the current results of work of the driver.

As a result considerably load of dispatching office decreased, the efficiency of information exchange with drivers increased, time of giving of cars due to optimal appointment of drivers to order decreased.

• Accounting of complaints and offers is developed;
• Accounting of "unwanted" drivers for clients is implemented;
• Integration of a software package with a recording system of telephone conversations of "CLON" which allows to store records in encrypted form is made. It prevents use of the commercial information by third parties.

Service of operation of cars

• Transfer of cars to operation, the statement of powers of attorney and execution of agreements with drivers is implemented.
• Control of release of cars to the line is provided.
• Daily calculation of the rent taking into account the accumulative system of bonus days and different actions is automated.

Department of work with corporate clients

• The possibility of additional analytics of orders of corporate clients is implemented by: cost-centers, project numbers and departments;
• The possibility of restriction of the list of contact persons and passengers of corporate clients, it is authorized to them to do orders is provided;
• Control of effected payment for the executed transportations is implemented.

Accounting

• Settlement with drivers is automated;
• A bonus system for drivers and accounting of actions during the work in holidays is implemented;
• Accounting of work of drivers – individual entrepreneurs is implemented.

Integration with Call center

• Integration of software products "Control of motor transport is executed. Passenger traffic and taxi" and "1C-Rarus: Softphone". At the answer of the manager to an incoming call, the phone number is automatically determined and the request in base forms. If this number is already registered in base, then in the request details of the client are autocompleted.

The project manager from the customer Kazurin Victor gives the following comments: "Our expectations from the project were completely met. Using an automated system, we could increase the number of the executed orders and several times reduce receptive period and order placements.

One of activities of our company is work with corporate clients whom today already more than 250. Earlier we stored data in separate databases, requested dispatching service about orders, then accounting - about payment. It, often, led to duplication of information, unproductive costs of time.

Automation of work gave us big advantages: the possibility of errors and influence of a human factor is minimized. The efficiency of dispatching service is increased. Orders are optimum distributed between drivers now.

We quickly obtain information on activity of the company, beginning from everyday calculation of requests, to information on finding of drivers at any time.

Use of the single database for all services considerably simplified the procedure of settlement with drivers. Now they spend the time for customer service, but not on idle standing in queue in cash desk.

Integration of a software package with a recording system of telephone conversations of "CLON" significantly simplified a company performance and increased customer service quality. Now to listen to telephone conversation with the client, it is enough to open the order and to select the conversation interesting us".