The corporate network of HRS company is serviced according to the plan of outsourcing

The HRS company continues cooperation about "Outsourcing 24" within the agreement on service of network equipment.

Solution

"Outsourcing 24" ensures HRS continuous and reliable functioning of routers and access servers in network in the round-the-clock mode. Within the Outsourcing 24 project carries out localization and diagnostics of faults, replacement and repair of all nodes and blocks which are a part of network solutions and renders services in administration and consultation of users.

Under the terms of the contract "Outsourcing 24" guarantees HRS 24/7 reliable technical support with a possibility of replacement of the faulty equipment with method "replacements forward" when for replacement or repair of the failed equipment its functional analogs are established.

The response time on a request at emergence of a problem does not exceed one hour at any time, and time of replacement of the faulty equipment – of 4 o'clock for the most critical devices till 24 o'clock for noncritical.

Opinion

"The HRS company solves problems of effective management of the enterprises of hotel and restaurant business by means of modern information technologies", - Alexey Korshunov, the head of department of system integration of HRS says. – Partners of hospitality industry and the service industry demand operational interaction therefore reliable communication channels and smooth operation of network equipment are necessary for us. The main requirement to external technical support of our company – the high level of responsibility of service provider and speed of reaction at emergence of failures".

"Method "of replacement forward" and also tightly regulated terms of replacement and repair of the equipment allow the customer to reduce significantly losses of the company from idle times of IT", - Pavel Zaletsky, the CEO of Autsorsing 24 Ltd comments on cooperation. - The round-the-clock access to our hot line which has HRS helps to neutralize remotely by forces of our specialists many problems within an hour as often nonserviceability of the equipment is caused not by physical fault and can be recovered in the remote mode".