Hydrax (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2021: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at HYDRAX LLC

Hydrax was founded in 2008 and has established itself as a reliable supplier that values ​ ​ its reputation. The product, manufactured under its own brand, is of good quality and affordable price.

The company offers operating, trading organizations and individuals spare parts for truck cranes, spare parts for garbage trucks, power take-off boxes, hydraulic pumps, hydraulic distributors, hydraulic cylinders, load gripping devices: cable slings (chalks), chain slings, textile slings, as well as car masks, car batteries and much more.

The goal of HYDRAX LLC in working with customers: a high level of customer service. To achieve it, company managers try to choose the most acceptable option for delivery and payment of the order, and specialists monitor the processes associated with the design and execution of work.

The basis for building the information system was the software product "1C:Enterprise 8. Trade and Customer Relationship Management (CRM), "and the implementation of the program was entrusted to 1C-Rarus, which has extensive experience in the field of CRM implementation.

The expectations from the implementation were fully met.

Thanks to the implementation of CRM technologies on the 1C: Enterprise 8 platform, HYDRAX LLC organized the storage of information on customers with detailed characteristics of each of them, the history of contacts and the dynamics of the change in the state of relations, the agreements reached, and the conditions for joint work were recorded.

For sales administrators and managers, convenient workplaces with an intuitive interface are set up. Thanks to reminders, not a single question from customers is ignored, the processes of agreeing on commercial proposals and contracts have accelerated.

The program reflects business processes from initial call to delivery to completion. Thanks to standardization and control, sales management has become clear, and the level of service is consistently high. The rate of response to incoming requests and the percentage of successful transactions increased.

With the help of "1C: Trade Management and Customer Relations (CRM)" reports, the company's management always has up-to-date information on the activities, monitors the work and responds on time to changes in sales activity.

Automation effects:

• Cases of loss of information on incoming requests are excluded;
• Re-sales increased;
• Increased employee discipline;
• Transparency and accuracy of information on stock balances are organized;
• Reduced labor costs for routine operations.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Wholesale trade
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers