Insurance House VSK continues digital transformation with Process Mining and Task Mining from Proceset

2025: Continued Digital Transformation

Insurance House VSK continues a large-scale digital transformation. As part of the changes in 2024, the company's internal CSC - the Federal Service Center - implemented a number of complex projects aimed at increasing transparency, speed and manageability of processes. Among the results - 30 initiatives for a total financial effect of 135 million rubles. The software used is the active business intelligence system Proceset. Infomaximum reported this on June 4, 2025.

FSC VSK is engaged in the execution of contracts, the settlement of insurance claims, customer service and financial support. It plays an important role in ensuring the operational efficiency of the VSK.

We faced a complex task: to ensure a high level of client service without going beyond the available resources and deadlines. It was necessary to build a structure that could develop and adapt, but at the same time transparent and managed, "said Olga Sorokina, a member of the board of directors of the VSK Insurance House. - We work in the paradigm of constant improvements and are used to relying on innovative technologies. As part of the task, we decided to use data mining tools - process and operation analytics to get the most accurate and objective picture of what is happening.

VSK Insurance House is not the first to use Process Mining and Task Mining in its work. Using the Proceset system from Infomaximum, for example, the company found the potential to save labor costs of 15 thousand man-hours per year and reengineered the quality control processes of technical support.

The Process Mining and Task Mining tools allowed us to move to work with clean data, without distortion, - said Olga Tsyplakova, Deputy General Director for Operational Support of the VSK Insurance House. - We got a transparent picture of workflow, identified zones for automation, automated KPI calculation and built a resource management system. And flexible visualization in the BI environment has helped make analytics truly applied and convenient for management decisions.

With Proceset, 66% of the main activities of the FSC VSK were covered, it was possible to form 30 initiatives for a total effect of 135 million rubles. The total productivity of all processes increased by 8% and the potential of 18% for their automation and robotization was identified.

Proceset is a software solution that helps businesses see their processes without distortion and make decisions based on facts rather than assumptions, said Alexander Bochkin, CEO. - We are pleased that our development helps such large companies as VSK Insurance House to find new growth points and strengthen the foundation of sustainable development.

The next step of the FSC VSK is to expand the use of Proceset to other divisions and business functions of the organization that go beyond the SSC, create a centralized data store (Data Store) for collecting, storing and processing data, as well as develop and implement a process rationing system.

2024: Process Mining and Task Mining Pilot

Insurance House VSK conducted a successful pilot on Process Mining and Task Mining on one of the key. business processes VHI The supplier - software active systems - business analysts Proceset was a Russian vendor. VSK Infomaximum Insurance House announced this on November 12, 2024.

The approach of the VSK Insurance House to the introduction of technologies involves a comprehensive study of the market and a large number of pilot projects not only with vendors, but also open source solutions. The results of the Process mining technology study showed that the capabilities of most solutions in the market are functionally limited. Based on this, criteria were developed for choosing software: ease of work with the interface and simple requirements for user competencies; extensive experience in commercial implementations in large companies; availability of Task Mining; compliance with information security and infrastructure requirements.

The case for the pilot was the process of settling losses on VHI. At the stage of centralizing the function on the basis of the Federal Service Center, it was extremely important to get a real picture of the process, without missing a single detail, to find bottlenecks and optimization points in order to ensure increased efficiency and quality of interaction with partners.

We knew exactly what we wanted to get, "said Oleg Vitko, Deputy General Director for to medical to insurance Insurance House VSK. - First, digitize, visualize and analyze the actual implementation of the VHI settlement process. Secondly, to determine and fix "bottlenecks" in the process, to detail the logic and the reasons for their occurrence. And, thirdly, find the potential for further digitalization of the process.

With Proceset, we have identified the potential to save 15 thousand man-hours per year by automating operations, reducing the number of copy-past, automating file downloads, and recognizing information from PDF. In the future, the duration of processing accounts from clinics can be reduced by 8%, and the number of reviews (return to the stage that has already been performed) - by 17%. We are confident that in the future we will achieve even more ambitious results, - said Olga Tsyplakova, head of the Operational Support Block of the VSK Insurance House.

During the project, it was possible to identify all options for performing operations and their duration, identify the most labor-intensive, compare the dynamics of indicators in the context of individual process participants, determine the workload of employees, etc.

In a world where every second matters, the speed of customer service is not just convenience, but a necessity, "said Alexander Bochkin, CEO of Infomaximum. - Our Proceset system helps to identify even the smallest routine operations that can be optimized and thereby get a large time boost.

Based on market analysis and clear requirements for the functionality of future software in the Insurance House, VSK settled on the Proceset system from Infomaximum. The pilot used Process Mining and Task Mining functional modules.

VSK sees the potential in the digitalization of insurance medical services and, among other things, is the initiator of the standardization and digitalization of cross-industry interaction with clinics. Successful testing confirms the correctness of the strategic choice of artificial intelligence technologies as a point of growth in the efficiency and quality of services provided for the VSK medicine unit, - said Olga Sorokina, member of the Board of Directors of the VSK Insurance House.

VSK Insurance House plans to scale Process Mining and Task Mining technologies based on the Proceset system.